Job Description
Reporting to the Customer Service Team Leader, the Customer Service Executive will be responsible for resolving our customers’ complaints and enquiries, responding to written correspondence, both pre and post travel in line with our company guidelines.
In this exciting role, you will work within a larger Customer Service Team. You will read and assess all correspondence and liaise with internal teams and third party suppliers to fully investigate all points raised. You will then communicate with our customers the outcome of your investigation primarily by phone, or where required by email and letter.
In return, we offer an excellent salary and benefits package with fantastic opportunities for progression in a growing business.
This is a great opportunity to be part of an exciting forward thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 10 UK bases.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Job Requirements
The successful candidate will have extensive customer service experience, be a strong communicator and passionate about delivering a consistently friendly service to our customers. The role would ideally suit someone from a high volume customer service background with experience in complex queries and dealing with customer complaints.
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