Job Description
Responsible for process and controls to ensure timekeeping and attendance is administered according to Ground Ops, Provisioning, and Tech Ops Employee union contracts, as well as Non-Contractual guidelines. Adhere to state laws, leave of absence policies and side agreements from Labor Relations.
Your main responsibilities in this role include the following:
Duties and Responsibilities
Apply knowledge of Collective Bargaining Agreements (CBAs) and Employee guidelines, upon review of exceptions; ensuring accurate time and attendance rules are applied to each Employees timecard
Update affected systems accurately and timely, notify business partners, and collect/save appropriate supporting documentation for each exception or change
Research and corrects inaccurate or missing time off, punches/hours worked, while monitoring balances and researching discrepancies
Follow departmental processes and audit controls to ensure timekeeping is administered according to CBAs, state laws, leave of absence policies and Labor side agreements � as well as any necessary changes/corrections
Meet productivity and accuracy standards to support Team goals and meet daily deadlines
May perform other job duties as directed by Employee�s Leaders
Job Requirements
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and ensuring proper documentation.
Skilled in managing one's own time
Skilled in using analytical skills to solve problems
Skilled in understanding the implications of new information for both current and future problem-solving and decision-making
Ability to learn and apply procedures and concepts to quickly and accurately administer pay and attendance rules according to CBAs.
Ability to concentrate on multiple tasks over a period without being distracted
Required: High School Diploma or GED
Intermediate level experience, fully functioning broad knowledge in:
Customer Service or Relevant Analytical Business Support
Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
OTHER QUALIFICATIONS
Job Details
Company/Organization: Southwest Airlines
Employment Type: Full-time
Job Location: Dallas, Texas, United States
Salary/Compensation:
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