Job Description
Air Canada is looking for Customer Service Agents to join our Contact Centre team in Tampa. This position is vitally important to our continued success as you will often be a customer’s first point of contact. So, creating a great first impression will be down to you.
As a Customer Service Agent, you will provide exceptional customer service by answering every call promptly, courteously, and professionally.
Salary: $16.62/hour
Benefits and Offers
As a leading employer, we like to ensure our employees are well rewarded with a range of benefits.
Air Canada employees love to travel and we have one of the most generous employee travel programs in the industry. You and your immediate family members will enjoy special rates on airfares from day one
We value your wellbeing, which is why we offer a wide variety of benefit plans, including health and dental plans for you and your family
Training and development tools to help unlock your full potential
401K Plan
Your main responsibilities in this role include the following:
Duties and Responsibilities
Be a knowledgeable source of information regarding flights, fares, destinations, and special offers
Use Air Canada’s reservation system to make new flight reservations or modify existing bookings
Ensure customer satisfaction by providing timely resolutions to customer inquiries
Job Requirements
High school diploma or equivalent
Available to attend and successfully pass a ten (10) week full-time paid training program
Available to work a variety of day and evening shifts, as well as weekends and statutory holidays
Ability to find creative solutions to complex customer situations
An effective multi-tasker who can work independently with a minimum of supervision
Eligible to work in the US
Customer service experience within a Call Centre environment
Previous travel industry or hospitality experience
Working knowledge of computer applications and the internet.
Preferred competencies
Job Details
Company: Air Canada
Employment Type: Full-time
Job Location: Tampa, Florida, United States
Share Your Thoughts!
To receive reply notifications right away, tap the Notify option before you publish your comment!