• United Airlines Careers | Reservations Sales & Service Representative Job (Hebrew) Houston

    Location Houston, TX, USA
    Posted

    Job Description

    RSSR – Language Desk – Hebrew

    Duties and Responsibilities

    • Handle incoming phone calls from the Foreign Language Desk (FLD) that include booking global itineraries and answering inquiries from customers

    • Efficiently handle special requests; assist all customers including those with disabilities using United guidelines

    • Utilize customer service and sales techniques to effectively address customer needs

    • Consistently deliver a standard-setting product to our customers

    • Maintain statistical excellence in all areas to support productivity goals

    • Be accountable for all scheduled telephone time to meet service level goals

    • Maintain an ergonomically correct work area


    Job Requirements

    • Must possess a high school diploma/GED or equivalent

    • Must be fluent in Hebrew (written and spoken) (language assessment test will be administered)

    • Must be fluent in English (written and spoken)

    • Must be 18 years of age or older

    • Must be flexible to work any shift within a 24-hour period including days, nights, weekends, and holidays

    • Must be able to attend a full-time (8 ½ hour) training class within a 24 hour period in the Reservations Office in Greenspoint

    • Excellent written and verbal communication skills

    • Excellent listening skills

    • Previous customer service experience required

    • Previous sales experience preferred

    • Must have experience using computers, including MS Outlook and Office Communicator (Instant Messaging)

    • Must be legally authorized to work in the US for any employer without sponsorship

    • Successful completion of interview required to meet job qualifications

    • Reliable, punctual attendance is an essential function of the position

    • Must agree to follow all established United policies including those found within the Working Together Guidelines, Reservations Handbook, Drug and Alcohol Policy, and other applicable United policies and rules

    • Must be able to pass a 10-year security background check

    Job Details

    Company: United Airlines

    Employment Type: Full-time

    Job Location: Houston, TX, USA

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