Job Description
Air Canada is looking for Customer Sales and Service Agents to join our Contact Centre team in Saint John. This position is vitally important to our continued success as you will often be a customer’s first point of contact. So creating a great first impression will be down to you
Salary: $16.56/hour.
Your main responsibilities in this role include the following:
Duties and Responsibilities
As a Customer Sales and Service Agent, you will provide exceptional customer service by answering every call promptly, courteously, and professionally. You will also:
Be a knowledgeable source of information regarding flights, fares, destinations, and special offers
Use Air Canada’s in-house reservation system to make new flight reservations or modify existing bookings
Ensure customer satisfaction by providing timely resolutions to customer inquiries.
Job Requirements
High school diploma or equivalent
Be available to attend and successfully pass a ten (10) week full-time paid training program
Availability to work in shifts
Ability to find creative solutions to complex customer situations
An effective multi-tasker who can work independently with a minimum of supervision
Eligible to work in Canada
Customer service experience within a Call Centre environment
Previous travel industry experience
Working knowledge of computer applications and the internet
Candidate must speak English fluently. Priority will be given to candidates who speak English and French. As Canada's most international airline, we would love to know if you can speak one or more of the following languages in addition to English: French, Spanish, Portuguese, German, Korean, Japanese, Cantonese and Mandarin.
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