Cathay Pacific Careers | Cargo Services Officer Job, Atlanta, USA

Cathay Pacific Airways

Job Description

To assist with operational and reservation functions for the port including oversight of suppliers to ensure compliance to Cathay service levels and regulatory requirements.

To provide support to port management to drive service excellence and delivery of the cargo services strategy.

Your main responsibilities in this role include the following:

Duties and Responsibilities

• Customer Service

• Support cargo reservations and bookings whilst providing exemplary customer service

• Provide timely vendor notification for on time and delayed flights

• Provide timely shipment status updates to customers

• Help to manage ground handling performance and provide guidelines and instructions

• Support the established performance targets through operational oversight and participation

• Administrative Support

• Prepare flight documentation for crew and Customs

• Check and review post flight documentation

• Prepare post flight reports in a timely and accurate manner

• Provide freighter catering uplift and last minute changes

• Coordinate effectively between engineering, airport operations, air traffic control and vendors to ensure smooth communication and service provision

• Coordinate cargo service activities between sales, operations and ground handling in order to ensure efficient handling of shipments

• Communicate effectively via various channels stakeholders including customers, airport and cargo operations, suppliers, flight crew etc.

• Assist with various administrative station tasks such as SAP

• Coordinate weather diversions at diversion sites

• Handle diversion of Cathay Pacific Flights when required

• Assist with crew administration and support matters at the port

• Support station training activities as required

• Support station management in supplier oversight including reporting Ground Handling Agent performance issues

• Any other reasonable task as requested

• Ramp Coordinator (RCO) - note typically for Freighter ports so may not be applicable for every Cargo Services Officer role

• Monitor and ensure the required procedures are properly carried out by Ramp Handling Operator and the Cargo Terminal Operator particularly for special cargo, movement of in/out cargo and mail units on an ad-hoc basis, loading and unloading of freighter, etc.

• Monitor the optimisation of space utilisation for loaded Unit Load Devices and the belly of freighters

• Ensure aircraft searches required by the Security Programme are conducted prior to loading

• Maintain good communications with captain-in-command, Ramp Handling Operator, Cargo Terminal Operator and the Cargo Office

• Liaise closely with the Cargo Office to provide up to date information of freighter positioning when there is disruption of schedule

• Quickly resolve issues on the ramp as required

• Ensure safe operations are maintained at times particularly during loading and unloading of freighters

• Assess the cause of any delay and provide recommendations to the immediate supervisor on accountability for the cause and solution

• Monitor the acceptance and release of such special cargo as animals, engine, vehicle, bulky shipment, and odd-sized items

• Coordinate the activities in the warehouse and conduct quality checks on cargo handling from the Cargo Terminal Operator and the Ramp Handling Operator

• Any other reasonable task as requested

• Safety, Security and Compliance

• Help to ensure compliance and conformance to all regulatory and internal safety, security, quality, and procedural requirements

• Undertake quality check programs established by Head Office and participate in audits as required

• Support Emergency and Accident role as required

• Emergency & Accident

• Emergency and Accident and Crisis Response responsibilities as required

Job Requirements

• High school graduation

• Minimum 2 years’ experience in the cargo industry is an advantage

• Strong communication skills

• Natural customer service orientation

• High attention to detail

• Proficiency in MS Word, Excel and PowerPoint

Job Details

Company: Cathay Pacific Airways

Employment Type: Full-time

Job Location: Atlanta, GA, USA

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