Job Description
The Inflight Supervisor directly reports to their assigned Inflight Services Duty Manager and is responsible for serving as the liaison with local and system departments, e.g., Scheduling, OCC, Ramp Control, Passenger Service, Ramp Service and the Inflight Department. This is a high-energy, fast-paced job that is responsible for providing essential support for the operation and frontline Inflight Employees (Flight Attendants)
Benefits and Offers
PSA offers the benefits you expect from a company focused on excellence. All employees enjoy a comprehensive benefits package, including:
Travel privileges on the American Airlines global network
A generous vacation plan designed to let you enjoy your travel perks
Medical, Dental & Vision
401k with company match
American Airlines Group (AAG) profit-sharing and bonus opportunities
Company-paid Group Life and AD&D Insurance, Short and Long-term Disability, Flexible Spending Plan (FSA), and supplementary options
Duties and Responsibilities
Your main responsibilities in this role include the following:
Responsible for assuring that the highest standards of safety compliance and customer service are met by flight attendants.
Responds to Flight Attendant needs, questions and requests
Acts as a liaison between Inflight, other departments and Station Personnel
Provides Inflight Service assistance for inbound and outbound flights, e.g.; Flight Attendant injuries and aircraft emergencies.
Responds quickly and effectively to unplanned events encountered in a fast-paced Aviation environment to include handling Crew conflict, and emergency situations.
Conducts coaching and counseling, on Flight Attendant performance, attendance and appearance when needed
Leads and conducts investigations regarding flight attendant performance and attendance with direction of the Inflight Services Duty Manager
Provides feedback to the Inflight Services Duty Managers regarding employee performance and attendance
Tracks and follows up on delays that have been coded to Inflight to affect a positive change in key performance indicators (KPI)
Works with Inflight personnel to maximize their performance potential with regards to timeliness and attendance to include providing follow up on reliability related issues
Conducts daily Concourse audits in the terminal which includes; meeting aircraft and crew on the concourse, checking for Flight Attendant compliance and supporting the operational needs to include pre-boarding aircraft, helping with putting away catering items, supplying needed documents to the crewmembers
Assumes the role of Flight Attendant in the absence of available crewmembers.
Travels offsite to conduct station visits to audit performance and build relationships in outstations
Conducts Observation flights each month which includes; occupying a passenger seat, evaluating service, providing education to the Crewmembers, check compliance and act as a Crewmember in the event of emergency.
Coordinates activities of department with related activities of other departments to ensure efficiency and economy
Prepares reports and records on department activities for upper management
Acts as a liaison between Inflight Operations and the Inflight Standards and Training groups to ensure that best practices are implemented, and to provide feedback regarding real world implementation and performance of new or changed procedures
Supervisors are responsible for managing all areas of Line Flight Attendant performance while sustaining a high level of cooperation, communication and professionalism between Line Flight Attendants and Inflight Management. Therefore, Supervisors will frequently work throughout the flying system with brief office duties.
May be utilized as a witness to disciplinary meetings or conduct meetings
Interface with other departments to ensure manual consistency
May act in the role of Inflight Services Duty Manager during an absence of said person when prior delegation of duties has been arranged with the Assistant Director of Inflight Services.
Responsible for the Company’s Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs.
Job Requirements
High School Education or Equivalent
Previous leadership experience
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Retain qualification and maintain currency as a PSA Airlines Flight Attendant and Check Flight Attendant on all aircraft types
Excellent organizational and communication skills
Ability to speak/read/write in English.
If hired, must be able to demonstrate authorization to work in the U.S
Associates Degree or Higher
Previous aviation experience
Previous experience supervisory and/or managing in a union environment
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