American Airlines Careers | Loan Officer, AA Credit Union Lending Solutions Job, DFW

American Airlines

Job Description

Loan Officer, AA Credit Union Lending Solutions

​This job is a member of the Credit Union Team, within the American Airlines Credit Union. ​Responsible for working directly with American Airlines Credit Union members to make the lending experience the best it can be.

Benefits and Offers

• Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Your main responsibilities in this role include the following:

Duties and Responsibilities

• Answers a high volume of calls in the Phone Loan Department

• Processes new loan applications, which includes interviewing the member, analyzing credit reports and documentation and offering the best product to meet member needs

• Exercises lending authority to correctly handle all loan requests, including but not limited to consumer loans

• Creates and promotes positive name recognition for the Credit Union

• Works with branch/department managers and staff to identify and leverage cross-selling opportunities

• Researches member inquiries and providing solutions as required in a timely manner

• Implements and enforces internal control and security measures in accordance with Credit Union policies and government regulations

• Fosters a culture that promotes teamwork, service excellence and relationship building

• Handles the responsibilities of a Loan Processor as needed

• May work in a rotating Saturday schedule

• Ability to maintain satisfactory performance and attendance

• Performs other duties as assigned

• Ensures the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act

Job Requirements

• ​High School diploma or GED equivalent

• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software

• Ability to exercise excellent member and customer service skills

• Skilled in above-average professional telephone skills

• Knowledge of Synapsys, LINK and Episys systems and understanding of pay stubs, tax returns, purchase orders for vehicles, and credit reports

• Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team

• Ability to interact professionally with all employees and members

• Ability to demonstrate above average interpersonal and communication skills

• Ability to speak, read, and write Spanish is a plus

• Ability to work independently and with minimal supervision

• Skilled in mathematics and analytical ability

• Ability to self-motivate with strong organization skills and capacity for attention to detail

• Ability to effectively prioritize work and meet deadlines

• Ability to sit for extended periods of time

• Ability to pass applicable American Airlines pre-hire compliance checks

• Must have an acceptable credit history, will be verified

Preferred Qualifications

• Bachelor's degree in Business, Finance, or related area, or equivalent financial services experience

• Lending experience in a credit union, bank or finance company

• Experience in a sales-culture environment

Job Details

Company: American Airlines

Employment Type: Full-time

Job Location: Fort Worth, TX, USA

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