• American Airlines Careers | Sr. Manager, Airport Customer Experience Administration Job, Washington

    Location Washington, USA
    Posted

    Job Description

    Sr. Manager, Airport Customer Experience Administration

    ​This job is a member of the Hubs & Gateways Team within the Customer Experience Division. ​Responsible for directing all administrative and accounting activities at the Hub including Accounts Payable, Accounts Receivable, Payroll, Budgets, Operating Plans, Shift Bids, Monthly Spending, and Staffing Levels.

    Benefits and Offers

    • Feel free to take advantage of all that American Airlines has to offer:

    • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

    • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

    • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

    • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

    • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more


    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Identifies and analyzes major trends and variances from operating plan and other performance areas

    • Monitors spending performance, manpower, operating performance and unit costs

    • Serves as the liaison with the Airport for Security Badge and Employee Parking functions

    • Provides Leadership to Administrative teams responsible for Manning, Payroll, Audits, Cash Deposits & Reconciliations, Hiring and Reductions in Force

    • Lost Time Administration

    • Administers the Attendance Control Policy for all TWU/IAM employees

    • Administers Attendance for CWA/IBT employees

    • Leave of Absences

    • Investigations and possible fraud activities unrelated to rule 32

    • Oversees headcount movement, RIF and recalls, payroll processing, leaves of absence and special projects as required

    • Oversees Shift Bids, Vacation, Overtime, Time Duty Limits, Change of Shift, Uniform, Parking and Security Badge Administration

    • Produces various reports and strategic analyses relating to manning, lost time, budget, spending, and overtime explaining variances

    • Maintains Employee Personnel files

    • Performs coordination of company-sponsored events and employee recognition programs

    • Interprets and administers local guidelines


    Job Requirements

    • Bachelor’s degree in relevant field or equivalent experience/training

    • 5 years of airline operations experience with at least 2 years in a supervisory/management role

    • Previous finance or business planning experience or equivalent work experience

    • Previous Managerial, Budget, and Auditing experience

    • Extensive business, operational, and financial background with experience in assessing business requirements and developing budgets

    • Ability to function in a high volume multi project environment

    • Knowledge of airline industry

    • Strong attention to detail

    • Ability to be flexible and adapt in fast changing environment

    • Must have excellent organizational and planning skills

    • Ability to lead and motivate employees

    • Ability to be decisive and able to work under demanding operational conditions in a stressful environment

    • Knowledge of company policies and procedures

    • Ability to negotiate skillfully in tough situations with both internal and external customers

    • Ability to identify opportunities for improvement as well as proven success implementing strategic initiatives under time constraints

    • Capability to digest complex fact scenarios and develop compelling arguments

    • Strong presentation skills

    Job Details

    Company: American Airlines

    Employment Type: Full-time

    Job Location: Washington, DC, USA

    Share Your Thoughts!

    To receive reply notifications right away, tap the Notify option before you publish your comment!

    No comments

Contact Form

Please complete the form below to contact us. We try our best to reply via email within 2 days. We do not share any information with any third parties.

Name

Email *

Message *