Job Description
The Solutions Specialist will be responsible to oversee administration of group benefit enrollments, while providing employees, retirees, managers and other internal/external partners with assistance relating to benefits administration, leaves and HR transactions functions as needed.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Group Benefits, Leaves & HRT Administration:
Manage participants eligibility and enrollment.
Including enrollment of participants’ eligible dependents
Provide client support for:
Health and welfare plans in Canada, US and International
Provide timely responses to all benefit inquiries from employees, via e-mail.
Including clarification of Air Canada policies, relating to benefits and leaves
Investigate and provide resolution to escalated benefit issues
Maintain integrity of Air Canada’s standard operating procedures (SOP’s)
Escalate processing issues with regards to day-to-day transactions.
Liaison with various stakeholders to review, investigate and resolve issues and facilitate timely Benefits Administration processing
Participate in testing of Benefits and Leaves Administration modules as required
Coordinate and participate in special projects as required
Assist in management of pre-payment process for employees on leaves
Job Requirements
Minimum of college degree with relevant experience
PeopleSoft knowledge and experience an asset
Ability to exercise impeccable judgment, confidentiality and demonstrate a high degree of tact and discretion at all times when dealing with employees and sensitive situations.
Ability to work under pressure with speed and accuracy and establish priorities while maintaining a high customer service level.
Demonstrated customer-service orientation and high degree of diplomacy
Ability to work in a team-oriented environment
Excellent interpersonal and communication skills
Ability to quickly learn new systems
Proficient computer skills using Microsoft Office: Word, Outlook, PowerPoint and Excel and ability to manipulate date and produce correspondence, reports and other documents.
Ability to translate Reports and Queries into common terms
Understanding of payroll, asset
Share Your Thoughts!
To receive reply notifications right away, tap the Notify option before you publish your comment!