• Air Canada Careers | Solutions Specialist - Leaves Job, Dorval, QC

    Location Montreal, QC, Canada
    Posted

    Job Description

    The Solutions Specialist will be responsible to oversee administration of group benefit enrollments, while providing employees, retirees, managers and other internal/external partners with assistance relating to benefits administration, leaves and HR transactions functions as needed.


    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Group Benefits, Leaves & HRT Administration:

    • Manage participants eligibility and enrollment.

    • Including enrollment of participants’ eligible dependents

    • Provide client support for:

    • Health and welfare plans in Canada, US and International

    • Provide timely responses to all benefit inquiries from employees, via e-mail.

    • Including clarification of Air Canada policies, relating to benefits and leaves

    • Investigate and provide resolution to escalated benefit issues

    • Maintain integrity of Air Canada’s standard operating procedures (SOP’s)

    • Escalate processing issues with regards to day-to-day transactions.

    • Liaison with various stakeholders to review, investigate and resolve issues and facilitate timely Benefits Administration processing

    • Participate in testing of Benefits and Leaves Administration modules as required

    • Coordinate and participate in special projects as required

    • Assist in management of pre-payment process for employees on leaves


    Job Requirements

    • Minimum of college degree with relevant experience

    • PeopleSoft knowledge and experience an asset

    • Ability to exercise impeccable judgment, confidentiality and demonstrate a high degree of tact and discretion at all times when dealing with employees and sensitive situations.

    • Ability to work under pressure with speed and accuracy and establish priorities while maintaining a high customer service level.

    • Demonstrated customer-service orientation and high degree of diplomacy

    • Ability to work in a team-oriented environment

    • Excellent interpersonal and communication skills

    • Ability to quickly learn new systems

    • Proficient computer skills using Microsoft Office: Word, Outlook, PowerPoint and Excel and ability to manipulate date and produce correspondence, reports and other documents.

    • Ability to translate Reports and Queries into common terms

    • Understanding of payroll, asset

    Job Details

    Company: Air Canada

    Employment Type: Full-time

    Job Location: Dorval, QC, Canada

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