Job Description
Following the announcement of flights resumption to Dubai, UAE and in preparation for our operations in this market, we will be looking to recruit the role of Sales Operations Officer.
Support the Sales Operations Manager in supervising the day to day work of the sales operations team, ensuring adherence with SOP's and meeting of key performance metrics. Collaborate with internal and external stakeholders to develop processes and functionalities that enable the team to deliver five star service for internal/external customers, therby enhancing the efficiency of QR revenue generating teams. Actively participate in building strong relationships and maintain good communication with regional counterparts in Sales, CBI, Shared Services, Digital and Marketing, as well as head office teams in RM/Pricing, Digital, Marketing, Global Sales and Finance.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Monitor and adapt Standard Operating Procedures (SoPs) for sales operations ensuring alignment to QR's global sales/sales operations principles.
Lead the team engaged in sales operations activities including (but not limited to) Reservations and Ticketing, Group Sales, Sales Support, Sales Systems, and Sales Administration.
Establish customer activity and performance metrics (including B2B NPS) to drive data driven decision-making and continuous improvement.
Manage translation of QR internal processes into customer-friendly, value added instruction to key trade customers and QR sellers and manage the communication with internal stakeholders to ensure an effective coverage of a customer perspective.
Job Requirements
Without a Degree
Minimum 4 years of job-related experience
High School Qualification/ Diploma or Equivalent
OR With a Degree
Minimum 3 years of job-related experience
Bachelor's Degree or Equivalent
Essential: Experience in any of these fields
Reservations/ticketing
Sales support
Group sales
Tariffs
Distribution
Business analysis
Fluent in English, secondary language desirable.
Microsoft office skills (word/PowerPoint/Excel)
Communication and relationship building skills,
Good knowledge of airline processes (e.g. Pricing/Distribution technology), systems (e.g. Amadeus, GDSes) and travel industry.
Job Details
Company: Qatar Airways
Employment Type: Full-time
Job Location: Dubai, United Arab Emirates
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