• Alaska Airlines is hiring Customer Service Agent - PT Job ($15.75/hr) Fairbanks

    Location Fairbanks, AK, USA
    Posted

    Job Description

    The Customer Service Agent is responsible for assisting guests with travel needs at Alaska Airlines (AS). As a member of the passenger service team, this individual contributor role responds to guest inquiries and performs various tasks in ticketing, check-in, and boarding areas. This is a union represented position.

    Benefits and Offers

    • $15.75 per hour

    • Medical, dental, and vision benefits

    • 401k retirement plan

    • Monthly incentive pay plan up to $150 per month

    • Annual incentive pay plan with a target 5% payout of annual earnings

    • Generous paid time off

    • Unlimited standby travel benefits on Alaska Airlines & Horizon Air

    Your main responsibilities in this role include the following:


    Duties and Responsibilities

    • Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment.

    • Sell tickets and ensure cabin accommodations.

    • Perform computer and paperwork tasks.

    • Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades.

    • Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security).

    • Process and secure passenger luggage.

    • At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.


    Job Requirements

    • 6 months of customer service or community service experience.

    • Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening).

    • Typing speed of at least 25 WPM.

    • Ability to consistently lift 50 lbs.

    • Must be able to bend, stoop, squat, reach and grasp.

    • Flexibility to work varied shifts (e.g., weekends, holidays).

    • Ability to participate in paid training.

    • Ability to learn and operate a computerized reservation system.

    • Ability to adapt to performing work according to set procedures.

    • Ability to anticipate needs of others in a fast-paced environment.

    • Ability to communicate in English.

    • High school diploma or equivalent.

    • Minimum age of 18.

    • Must be authorized to work in the U.S.

    Job Details

    Company: Alaska Airlines

    Employment Type: Part-time

    Job Location: Fairbanks, Alaska, United States

    Share Your Thoughts!

    To receive reply notifications right away, tap the Notify option before you publish your comment!

    No comments

Contact Form

Please complete the form below to contact us. We try our best to reply via email within 2 days. We do not share any information with any third parties.

Name

Email *

Message *