Job Description
Provides legendary Customer Service by providing administrative support to member(s) of Department Teams and Leaders (up to and including the Director level). Responsible for overall department administrative functions and medium to highly complex projects as assigned.
Your main responsibilities in this role include the following:
Duties and Responsibilities
Works under some supervision. May be assigned multiple concurrent general projects.
Manages department projects and cultural activities.
Supports and leads large event planning for the Department.
Reviews department and company news closely and understands them in relationship to his or her organization.
Composes and edits correspondence with appropriate grammar and structure under Leaders signature.
Proofs all written correspondence.
Effectively prioritizes calendars and makes travel arrangements under direction of Leader(s).
Organizes and maintains all files, records and other information.
Executes ad hoc and routine monthly reporting for Leaders.
Serves as backup to Executive Assistant(s).
Owns routine department processes & programs. Completes processes accurately and on time. Seeks efficiencies and process improvement.
Must be able to meet any physical ability requirements listed on this description.
May perform other job duties as directed by Employee’s Leaders.
Job Requirements
High School Diploma, GED or equivalent education required.
Must be at least 18 years of age.
Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
High School diploma, GED, or equivalent required.
2-4 years of work experience in Administrative Support or Customer Service related fields required.
Must have a high level of customer service delivery.
Must have a high sense of urgency.
Ability to identify conflict and must seek to clarify details.
Must demonstrate confidence; sensitivity to confidentiality; and solid judgment in performing duties.
Must be able to operate multi-line phone courteously and with sufficient speed.
Highly proficient in office management & department procedures.
Seeks efficiencies and process improvement.
Must be proficient in Microsoft Office Suite (assessment may be required) and demonstrates the ability to adapt to new technology applications and acquire new technical skills.
Must be able to perform mathematical computations.
Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information.
Communicates professionally with Leaders and all internal & external Customers.
Sets priorities and multitasks; proactively seeks creative ways to perform tasks in a timely and efficient manner (email, deadlines, calendar management, organization).
Understands the mission and purpose and vision of Southwest Airlines.
Understands the mission and purpose of their department Understands the different functions of the department.
Additional job duties include, but are not limited to: detailed work, confidentiality, reviewing documents, problem-solving, decision making, verbal and written communication, customer contact, performing multiple concurrent task with constant interruptions.
Demonstrates awareness of the business in which the department operates.
Stays current with department and company news and events learns to make connections regarding impact to the business.
Must be able to comply with Company attendance standards as described in established guidelines.
Ability to work in an on-call environment and flexible work schedule to support the needs of the business as needed.
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.
Other Qualifications
Job Details
Company: Southwest Airlines
Employment Type: Full-time
Job Location: Dallas, Texas, United States
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