Air Transat Careers | Agent, Central Baggages Job, Montreal

Air Transat

Job Description

Our role is to brighten the everyday life by the joy of the holidays. At Air Transat, we work with respect, diversity, pride and belong to one of the largest integrated tourism companies in the world. Choosing Air Transat means having a competitive compensation and a full range of benefits, including travel benefits. The Agent, Central Baggage traces baggage using WorldTracer, opens tracing files for unresolved files and traces baggage for a period of thirty (30) days. .

Your main responsibilities in this role include the following:

Duties and Responsibilities

• Take care of the emails and the mail for the Central Baggage;

• Prepare the various reports/ratios at operational ends and statistics;

• Handles various administrative tasks related to main tasks, including taking phone calls addressed to the Central Baggage;

• Carry out the research of baggage on WorldTracer Service on a daily basis;

• Take passengers calls, close tracing files as well as all files over (30) days old and resolves files for our guests;

• Contact passengers and travel agents by telephone in order to obtain full information required to facilitate and activate baggage tracing;

• Provide constant support to stations tracing lost baggage;

• Ensure fast, safe forwarding of baggage to passengers, depending on where they are located;

• On a regular basis, he is in contact with representatives of tour operators at destination locations in order to give them information to be passed on to customers in hotels;

• Authorize delivery routings and follows up on baggage, particularly in special cases and emergencies;

• Verify on a daily basis, Sita messages regarding all baggage dispute problems for Air Transat stations and answers them as well.

Job Requirements

• High school leaving diploma or equivalent;

• Experience on Worldtracer and baggage tracing (strong asset);

• Customer service experience;

• Experience or knowledge of the airline field; (strong asset);

• Bilingual (French and English) written and spoken; (Spanish an asset);

• Ability to work under pressure;

• Resourcefulness, initiative, diplomacy and good organizational skills;

• Knowledge of Microsoft Office Suite software

• Mandatory COVID-19 vaccination required.

Job Details

Company: Air Transat

Employment Type: Full-time

Job Location: Montreal, QC, Canada

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