American Airlines Careers | Lead Agent, Cargo Services Jobs, Mexico

American Airlines

Job Description

Under the Cargo Regional Managers direction, coordinates, develops, and delivers regulatory and company-mandated training programs to cargo services

Benefits and Offers

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

W

ellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Your main responsibilities in this role include the following:

Duties and Responsibilities

• Operational Support

• Serves as a liaison between American Airlines leadership and cargo teams throughout the MEXICO Region

• Works with Regional Manager to resolve operating problems throughout the MEXICO Cargo Stations

• Supervises cargo stations in the MEXICO Region to ensure adherence to company policies and procedures

• Monitors stations safety, rules, and regulations compliances

• Monitors ULDs proper handling and movement as needed

• Assists on monitoring and following up stations within the MEXICO Cargo Region with DEP/NFD performances and assists on their coding

• Monitors MEXICO Cargo Stations’ test logs, self-audits and scale calibrations to ensure compliance

• Serves as first POC for MEXICO station’s operational support

• Performs in-depth aleatory station reviews addressing all auditable areas

• Supports stations within the Region with on the job training and operational assistance as needed

• Assists NON-CARGO stations on COMAT/AOG handling

• Distributes company communication and Heads Ups

• Assists other departments and COC as needed, based on availability

• Training

• Travels throughout the MEXICO Region to facilitate training courses, conduct observations, and provide mentoring/support

• Supervises students while in training including performance assessment, performance management, counseling/coaching, administering progressive counseling, when necessary

• Ensures students are given proper certification for course completion

• Performs needs analysis; design and develop training curriculum/materials to meet corporate objectives

• Updates and maintains current course curricula; always ensure course content is up to date and accurate

• Supports and participates in special projects/programs as requested by internal customers

• Develops positive relationships with corporate departments and station personnel

• Completes personal expense reports timely, accurately, and efficiently

• Performs administrative duties pertaining to training compliance and reporting

• Some travel required for other MCLA stations, as needed

• Assists Regional Manager in verifying vendor’s invoices accuracy and proper billings

Job Requirements

• Excellent written and verbal communication skills; ability to communicate effectively with employees from all departments and levels in English and in Spanish

• Demonstrated effective presentation skills

• Motivated self-starter with proven leadership skills

• Ability to work with minimal supervision and uphold a professional demeanor

• Ability to create and develop effective training curriculum/materials

• Ability to manage multiple projects efficiently and effectively

• Effective planning, organization, and time management skills

• Proficient with Microsoft Office software such as Excel, Word, Outlook, Power Point, Teams and WebEx

• Ability to work days/evenings/weekends that may include holidays

• Valid Passport and visa to travel to the USA and Internationally

Preferred Qualifications

• Proficient in American Airlines iCargo system

• In-depth knowledge of and proficiency in all aspects of cargo customer service

• Bachelor’s degree or equivalent airline/cargo services experience

• Knowledge on virtual training resources and techniques

Job Details

Company: American Airlines

Employment Type: Full-time

Job Location: Mexico City, Mexico

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