Job Description
This is a new and exciting opportunity to work in the Customer Service department of one of the largest and fastest-growing tour operators in the UK. These roles represent an incredible opportunity to see and experience how an award-winning Customer Service team works, whilst also providing the support and structure to obtain a Customer Service qualification.
Over a period of 12 months, whilst studying towards a Level 2 Customer Service Practitioner qualification, you’ll be working in our busy Customer Service department in our Leeds City Centre offices and be part of our Team who work hard to deliver the best service to all our customers. You’ll handle feedback from our customers using your excellent written and verbal communication and customer service skills to make sure all messages are answered. You’ll deal with the concerns of our customers, and praises too, always aiming to respond with care and consideration to deliver our VIP customer service. We are passionate about truly listening to our customers and recognising where we can improve the customer journey, therefore we’ll help you develop all the skills, knowledge, and confidence you need to give our customers VIP service whilst liaising with internal departments and third-party suppliers to fully investigate any feedback our customers may have.
As an Apprentice with us you’ll be fully supported to achieve a nationally recognised Customer Service qualification by the end of your first 12 months at Jet2holidays.You will also know how to deliver our award-winning VIP Customer Service to all our customers, understand our Company Values as well as understanding the regulatory requirements that we work towards.
This role will require you to work from your home but also has the opportunity to spend at least 1 day a week in our busy Head Office based in Leeds, where you will get to meet and spend time with other areas of the business that help to take our customers away on their holiday!
Your main responsibilities in this role include the following:
Duties and Responsibilities
Responding to all Pre-Travel emails from our customers via email, Phone call or letter
Fully Investigate with internal departments and 3rd party suppliers any complaints received from our customers
Compose well-structured, informative, and accurate responses in writing, by email or by telephone
Provide a personal service to each customer and ensure that each response is resolved in a timely manner, first time
Job Requirements
GCSE (or equivalent) English and Maths at Grade 4/C or above
Highly numerate with a strong attention to detail
Strong IT skills
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