Job Description
Reporting to the Customer Service Team Leader, our Customer Service Administrators play an essential part in ensuring we resolve customer queries or concerns effectively and accurately to allow us to deliver the VIP customer service we strive for. Our Administration team deliver essential support to our Customer Service Executives team, facilitating effective correspondence within the agreed timescales.
This role is available on a permanent basis. We will provide you with your computer equipment, however a key requirement of the role is that you must have a suitable working space at home, along with a high speed broadband connection. You must also be based in the UK.
This is a great opportunity to be part of an exciting forward thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 10 UK bases.
Your main responsibilities in this role include the following:
Duties and Responsibilities
Your key responsibilities will be to read and assess customer correspondence, ensuring all details are captured with 100% accuracy and are logged onto our internal systems. You will assist the Customer Service Executive team by answering refund requests or providing required documents and by filing and archiving correspondence as and when required.
You will also be required to undertake other duties or projects from time to time, ensuring effective communication with relevant stakeholders throughout the business.
Job Requirements
The ideal candidate will be a strong communicator with excellent organisational skills and high level of attention to detail. A strong background in managing customer correspondence or administration would be beneficial.
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