• JetBlue Airways Careers | Supervisor Airport Operations Job, Reno

    Location Reno, NV, USA
    Posted

    Job Description

    The Airports Supervisor leads, develops, and maintains strategic relationships with JetBlue Crewmembers, internal departments, and Customers; depending on the specific station, this responsibility may extend to Business Partners as well. The Supervisor serves Airports Crewmembers as well as Business Partners, when applicable, through timely coaching and mentoring, ultimately contributing to the successful development of a growing team environment. The Supervisor will collaborate and partner closely with the Manager(s) in the execution of the operational strategy to ensure the success of our Customer interactions, control costs, drive revenue, and uphold safety standards.

    The Airports Supervisors is a leadership role, directly overseeing and supporting Crewmembers responsible for the execution of JetBlue’s Airport operation

    The Airports Operations team is responsible for safely performing all processes above the wing, where required, including but not limited to Customer check-in, tagging and accepting baggage, boarding of flights, connecting Customers, irregular operations, station operations, and Baggage Service Office (BSO).

    Your main responsibilities in this role include the following:


    Duties and Responsibilities

    • Accountable to senior leadership for monitoring and executing the safety and security programs at the station to ensure a safe and secure workplace for Crewmembers, Customers, Business Partners, aircraft, facilities, and ground service equipment (GSE) (where applicable) -- responsible for meeting federal and local requirements.

    • Provides exceptional service to both internal and external Customers by leading and overseeing the delivery of hospitality and JetBlue Promises, which are in-line with the high expectations Customers have for JetBlue. Responsible for resolving and handling escalated issues with Customers and/or Crewmembers.

    • Supports, coaches, and trains Airports Crewmembers, encourages engagement, and takes a significant role in their development and growth achievement through effective performance management and ongoing constructive formal and informal feedback.

    • Briefs Airports Crewmembers and/or Business Partners prior to each shift and reports all relevant information concerning shift to Crewleader on duty, including any maintenance issues or cancellations.

    • Strategically identifies operational challenges and implement improvements to maximize and ensure success of on-time performance initiatives.

    • Supports Management in the execution of the operational strategy and assumes Manager/General Manager responsibilities when they are not available.

    • Directs and guides Airports Crewmembers through operational issues while coordinating efforts with all applicable stakeholders throughout the operation as well as Business Partners in order to ensure effective day-to-day collaboration and accountability.

    • Obtains and stays current on Airport and/or Ground Operations qualifications, as required.

    • Ensures that policies and procedures are conducted in accordance with SAPQ and applicable federal regulations and standards, including escalating any non-compliance to Leadership, and advising of any other escalated operational issues while monitoring events.

    • Partners with JetBlue University including the JBU Field Educator to ensure effective training that leads to successful Customer interactions and upholds safety standards

    • Evaluates daily Crewmember shift schedules and assignments to ensure maximum efficiency during regular and irregular operations. Must be able to stay ahead of any potential staffing challenges during both regular and irregular operations. Additionally, Supervisor should be able to plot and assign Crewmembers to all applicable areas as needed.

    • Required to fulfill frontline duties and assist in supporting Frontline CMs as needed

    • Administrative support may be assigned, depending on station size

    • Other duties as assigned, including special projects.


    Job Requirements

    • High School Diploma or General Education Diploma (GED)

    • Three (3) years of Customer service, sales, or airline experience, OR one (1) year of JetBlue CEX experience

    • Able to stand continuously up to four (4) hours at a time

    • Proficient in written and verbal English

    • Ability to handle confidential information with professionalism and diplomacy

    • Able to travel and/or work variable hours, flexible shifts, including holidays and weekends

    • Ability to perform under pressure and fixed time constraints

    • Proficient knowledge in Microsoft office

    • Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements

    • Able to work with various forms of payment (cash, credit cards, travelers checks, etc)

    • Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge

    • Depending on location, may need to acquire and maintain a United States Customs Clearance

    • Pass a ten (10) year background check and pre-employment drug test

    • Legally eligible to work in the country in which the position is located

    • Preferred Experience and Qualifications

    • Outstanding leadership capabilities, with ability to lead, train and motivate

    • One (1) year of leadership or Supervision experience, preferably in the Airline industry

    • Knowledgeable in Airport Operations and/or Ground Operations

    • Knowledgeable in Sabre and Movement Control Web

    • Knowledgeable in FLM, Blue Eye, CRO, GSC

    • Excellent time management and prioritization skills

    • Excellent Customer service skills

    • Ability to think creatively

    • Bilingual skills

    Job Details

    Company: JetBlue Airways

    Employment Type: Full-Time

    Job Location: Reno, NV, USA

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