• Southwest Airlines Careers | Assistant Station Manager Ramp & Operations Job, Dallas

    Location Dallas, TX, USA
    Posted

    Job Description

    Provides Legendary Customer Service by coordinating all station activities to ensure a safe, efficient, and ontime operation with emphasis on Customer satisfaction. Directs activities of Manager of Ramp and Operations. In absence of the Station Manager, assumes those responsibilities.

    Your main responsibilities in this role include the following:


    Duties and Responsibilities

    • Provides friendly service to and maintains positive relationships with all internal and external Customers

    • Works in a cooperative spirit to ensure the success of our Company

    • Verifies that quality work is done in the station and assists in any required area

    • Reviews payroll and verifies that cash and negotiable items are handled properly

    • Provides special care, attention, and assistance to all SWA Customers as needed

    • Assists in hiring and training of Supervisors and station employees

    • Monitors staffing in all areas and verifies that overtime is used properly

    • Assures employee productivity

    • Maintains direct involvement in employee relations and oversees application of union agreements

    • Performs special tasks or assignments as delegated by the Station Manager

    • Must be able to meet any physical ability requirements listed on this description

    • May perform other job duties as directed by Employee's Leaders


    Job Requirements

    • Must be able to work well with others as part of a Team

    • Ability to type and/or use a computer keyboard with sufficient speed to meet demands of job

    • Must be aware of hazardous situations and be able to handle emergencies as needed

    • Must work under tight time constraints to accomplish quick turns of aircraft

    • Ability to meet the public, and work under stressful situations

    • Must be able to effectively communicate verbally by telephone, face to face, and public address systems

    • Must be able to use radio equipment

    • Must be able to communicate information and instructions verbally and/or via radio equipment

    • Must have extensive knowledge in the areas of Ramp and Operations

    • Must demonstrate the ability to lead and motivate

    • Required: High School Diploma or GED

    • Preferred: College degree

    • Preferred: Extensive Airline management experience

    • OTHER QUALIFICATIONS

    • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.

    • Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986.

    • Must be at least 18 years of age.

    • Must be able to comply with Company attendance standards as described in established guidelines.

    • Ability to work shift work and/or overtime.

    Job Details

    Company: Southwest Airlines

    Employment Type: Full-time

    Job Location: Dallas, Texas, United States

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