American Airlines Careers | Representative, Premium Guest Services Jobs, Buenos Aires, Argentina

American Airlines

Job Description

The Premium Guest Services Representative is an ambassador of American Airlines, providing superior hospitality, excellent customer service, extensive ticketing and problem resolution for our most valuable customers in all areas covered by the Premium Customer Services organization. Premium Customer Services Representatives provide enhanced, extraordinary services in a positive, enthusiastic, courteous and friendly manner to all customers and guests.

The role is a part of the Customer Experience team within our Premium Customer Services group. You will demonstrate extraordinary customer service and customer engagement in an environment of hospitality.

Benefits and Offers

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

• Health Benefits

• Additional Benefits: Other great benefits include our Employee Assistance Program, discounts on hotels, cars, cruises and more

Your main responsibilities in this role include the following:

Duties and Responsibilities

• Responsibilities include comprehensive international ticketing functions;

• Boarding pass issuance, seat assignments, upgrades, day of and future date ticketing;

• Managing guest needs during off-schedule operations (IROPS) including rerouting travel itineraries;

• Providing operational support which may include meeting customers and assisting with connecting flights and boarding;

• Promoting Admirals Club memberships and renewals, thorough knowledge of all club and lounge membership and access policies;

• Promoting and selling a product/services;

• Identifies and takes care of our Concierge Key passengers, and our most loyal AAdvantage frequent flyers;

• Assists management as requested;

• Provides assistance with operational functions in all areas of Premium Services and works closely with Customer Services, Sales and Marketing.

Job Requirements

• Prior customer service experience is essential.

• Knowledge of SABRE/QIK is required.

• Ability to work irregular and/or extended hours, including weekends and holidays.

• Must be able to read, write, fluently speak and understand the English.

• Enjoys face to face contact with our customers and be representative of the company.

• Adopt a Sales and solution orientated approach.

• Ability to work under pressure, handle a multitude of projects concurrently

• Salesmanship skills/interpersonal skills with ability to interact effectively with all levels of management and public contact

• Service-oriented and self-motivated

• Maintain a well-groomed and professional appearance

• Excellent communication skills

Preferred Qualifications

Job Details

Company: American Airlines

Employment Type: Full-time

Job Location: Buenos Aires, Argentina

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