Job Description
The successful applicant will be responsible for the execution of daily sales operations tasks for the assigned region, adhering closely to established processes and policy guidelines. Deliver five star service for internal sales teams and external trade partners which will facilitate QR revenue generating sales activities. Play an active role in maintaining strong esprit de corp for the sales operations team, and participate in relationship building with internal stakeholders.
Your main responsibilities in this role include the following:
Duties and Responsibilities
Adhere closely to Standard Operating Procedures (SoPs) for sales operations functions ensuring alignment to QR’s global sales operations principles
Play a leading role in the team for executing sales operations activities including (but not limited to) Reservations and Ticketing, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration.
Deliver customer-friendly, value added communications to external trade partners on QR-related matters such as campaigns, policy changes, fare revisions.
Support the sales team in maintaining an up-to-date database of trade partners within the region. Provide line managers and regional management with regular reporting on key departmental performance metrics, outstanding issues.
Mentor junior colleagues in the team and guide them in maintaining high standards of service delivery.
Job Requirements
Relevant College or University qualification
Minimum 3 years of job-related experience
Excellent communication skills with fluency in the English language
PC literate with very good knowledge of MS Office (Word/PowerPoint/Excel)
Excellent relationship building and communication skills. Should have some background of Reservations and Ticketing
Good knowledge of commercial contracts and finance related processes (invoice flow, ERP, payment processes)
Good knowledge of airline processes (e.g. Pricing/distribution technology), systems (e.g. Amadeus, GDSes) and travel industry in general
Problem-solving skills, efficiency oriented mindset
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