Job Description
As an agent, you will be the voice of Transat and the first link with our customers. Your role is therefore essential in the relationship with our customers. Thanks to you, our customers will be able to make their travel plans a reality, especially in these times of recovery.
Ready to travel? You will be responsible for answering customer calls regarding our domestic and international flights and vacation stays. Our clients will benefit from your ability to tailor a trip to their specific needs and find the best solutions. As you gain experience, you will develop new product skills (packages, hotels, excursions, cars) that are linked to salary progression.
Benefits and Offers
Salary: 19.48$ + night premium
3 weeks of vacation
5 Floating days
Group insurance
2 tickets on any Transat destination + illimited standby (as of first day of employment)
Your main responsibilities in this role include the following:
Duties and Responsibilities
Answer incoming calls from external customers (B2C) and travel agents (B2B) by demonstrating listening, empathy, and a sincere desire to provide unparalleled service;
Promote the products of the Transat brand (eco fares, seat selection, luggage, special services, insurance, financing requirements, etc.);
Process requests for flight reservations and modifications to existing files;
Act as user expert for customers browsing our websites;
Follow up with clients regarding ongoing files.
Job Requirements
Experience in customer service or tourism (an asset);
Bilingual (French and English), written and spoken, knowledge of a third language an asset;
Experience in a call center environment (an asset);
Excellent skills to use and navigate through various computer applications;
Great ability to adapt to different and constantly evolving computer software;
Knowledge of reservation systems such as RADIXX, SIREV, TTS, GDS and Datalex (an asset);
Strong customer service skills;
Strong organizational skills, thoroughness, and autonomy;
OPC / TICO certification (an asset).
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