• Qatar Airways Careers | Cargo Customer Service Executive - Heathrow

    Location London, UK
    Posted

    Job Description

    As the business expands, we are pleased to announce an incredibly exciting opportunity to join our Cargo Customer Services Team in Heathrow as a Cargo Customer Services Coordinator. The role includes:


    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Ensuring that the customer service provided by the QR Cargo Department meet the local customers’ requirements and to be a single point of contact for queries, information and concerns

    • Enhancing customer experience and to resolve queries within our stated service level

    • Coordinating with QR Cargo Global Customer Service Team and Revenue Management Team in order to respond to queries on shipments to the Clients/ Agents

    • Creating maximum awareness of QR Cargo products and services to customers who request such information and in the meantime to provide management with any market intelligence on the strengths, weaknesses, threats and opportunities of QR with regards to services and operations

    • Ensuring the shipment mishandled is traced and tracked in a timely manner and appropriate report listing such mishandled shipment to be formulated and forwarded to the supervisors

    • Planning customer service team coverage / Weekend Rota

    • Overseeing customer service team daily operations

    • First Escalation point of contact


    Job Details

    Company: Qatar Airways

    Employment Type: Full-time

    Job Location: London, United Kingdom

    Share Your Thoughts!

    To receive reply notifications right away, tap the Notify option before you publish your comment!

    No comments

Contact Form

Please complete the form below to contact us. We try our best to reply via email within 2 days. We do not share any information with any third parties.

Name

Email *

Message *