Job Description
The position is responsible for ensuring customer satisfaction throughout the customer journey and at all touch points with Wizz Air Abu Dhabi. The position is responsible to ensure that Wizz Air Abu Dhabi’s call centers, claims processors, customer communication and support vendors meet the expected service standards and are delivering the services cost effectively.
Benefits and Offers
Instant impact, from any level of the organisation
True international and multi-cultural work environment
Comprehensive, end-to-end processes oversight
Exposure to C-suite management
Fast career progression, internal mobility and talent management supported by training opportunities (Wizz Academy and bespoke trainings)
Passionate, driven and diverse team
Work in a fast growing – can do – organisation, which is expanding in Europe, the UK and Middle East’
Life insurance
Participation in the employee bonus scheme
Unlimited number of significantly discounted and confirmed seating tickets, giving access to a continuously growing network of destinations’.
On the job training in the airline operations
AYCM sport pass contracting possibility
Formulation of targets and management of the performance of call center, claims handling, customer communication and support
Provide feedback to internal and external stakeholders on customer, disruption and claims related issues
Formulating and execution of customer recovery, brand protection and claims limitation plans during disruption and abnormal and normal operations
Measure and report on performance of key metrics related to customer satisfaction, experience and service delivery of external vendors
Ensure adherence to the Passenger Welfare Program requirements, established procedures etc.
Prepare daily/weekly/monthly/annual results and performance reports.
Your main responsibilities in this role include the following:
Duties and Responsibilities
Job Details
Company: Wizz Air
Employment Type: Full-time
Job Location: Abu Dhabi, United Arab Emirates
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