Southwest Airlines Careers | Administrative Assistant Job (Entry-level EXP)

Southwest Airlines

Job Description

Provide legendary Customer Service by providing administrative support to member(s) of Department Teams and Leaders (up to and including the Director level). Responsible for overall department administrative functions and smaller to lower complex projects as assigned.

Duties and Responsibilities

Your main responsibilities in this role include the following:

• Work under direct supervision and may be assigned general projects

• Manage small scale department projects and cultural activities

• Support large event planning for the Department

• Review department and company news closely and understand them in relationship to their organization

• Write clear and concise responses to incoming email inquiries. Prepare communication on behalf of the Leader when directed

• Edit and review all written correspondence

• Schedule travel arrangements under direction of Leader(s)

• Organize and maintain all files, records, and other information

• Assist in compiling reports

• Serve as backup to Sr. Administrative Assistant(s)

• May perform other job duties as directed by Employee's Leaders

Job Requirements

• Skilled in a high level of customer service delivery

• Ability to clarify details

• Ability to operate multi-line phone courteously and with sufficient speed

• Skilled in office management & department procedures

• Ability to proactively seek creative ways to perform tasks in a timely and efficient manner

• Ability to perform mathematical computations

• Ability to meet confidentiality expectations regarding confidential, proprietary and sensitive Company information

• Ability to communicate professionally with Leaders and all internal & external Customers

• Ability to set priorities, multitask, and work with a sense of urgency

• Knowledge of the mission, purpose, and vision of Southwest Airlines and their department Understands the different functions of the department

• Required: High School Diploma or GED

• Required: Entry-level experience, developing skills and knowledge in Administrative Support or Customer Service related fields

• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time

• Ability to communicate and interact with others in the English language to meet the demands of the job

• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

Job Details

Company: Southwest Airlines

Employment Type: Full-time

Job Location: Dallas, Texas, United States

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