• Delta Air Lines Careers | Customer Service Agent, Detroit

    Location Detroit, MI, USA

    Job Description

    Customer Service Agent: Ticketing/Gate Service Agent (Ready Reserve)

    In this role, Ready Reserve Customer Service Agents serve our customers in both the ticketing and gate areas at airport locations.

    Our professionals serving as a ticket agent are the first to greet our customers and guide and assist them with the ticketing and baggage check-in process.

    Your main responsibilities in this role include the following:

    Duties and Responsibilities

    • ​The ticketing process requires the use of computers and agents are responsible for all aspects of the ticketing process - selling, printing, reissue. In addition, a ticket agent is also responsible for managing the check-in process - ensuring our customers have the proper documentation for travel, properly tagging baggage and performing lifting tasks that involve transferring baggage from scales to conveyor belts. Several other lifting tasks will involve handling items as low as floor level and as high as waist level. This job requires frequently lifting bags or items weighing up to 50 pounds. This job also requires occasionally lifting bags or items weighing between 50 and 70 pounds.

    • Our professionals serving as gate agents help our customers with routing, trip planning and gate boarding.

    • The gate agent position requires the use of computers and assists our customers with seat availability, gate announcements with regard to the boarding process, flight status, checking and handling baggage, managing and initiating the boarding process. Gate agents are also required to operate jet ways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.

    • All customer service agents are required to work consistently in public areas surrounded by other people and be able to understand and respond to a variety of questions about travel information. This position requires standing for long periods of time. Additionally, you may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.

    • As a Ready Reserve Customer Service Agent of Delta Air Lines, you will work between 150 and 1,400 hours per year.

    • Think you have what it takes to help us change how passengers feel about flying these days? If you are team-oriented, are willing to work diligently in a dynamic work environment, and positively adapt to changes and quickly find resolutions to problems by understanding our customers' needs and maintaining professionalism and composure, then we would love to welcome you to the Delta team, and let's not forget about our "uplifting" flight privileges! Many employees have used this entry level position for other opportunities at Delta.

    • Practices safety conscious behaviors in all operational processes and procedures.

    Job Requirements

    • ​​​​Have a high school diploma or GED equivalent

    • Have a valid driver's license

    • Be at least 18 years of age

    • Pass an extensive post offer pre-employment background check, including finger printing and a criminal history record check required by federal law

    • Pass a post offer pre-employment drug test

    • Frequently lift bags or items weighing up to and including 50 pounds.

    • Occasionally lift bags or items weighing between 50 and 70 pounds.

    • Pass a physical agility test

    • Be authorized to work in the US

    • Possess entry-level computer skills

    • Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation

    • Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends and holidays

    Job Details

    Company: Delta Air Lines

    Employment Type: Full-time

    Job Location: Detroit, MI, USA

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