Job Description
At Virgin Atlantic, we’re just as passionate as we’ve always been about becoming the most loved travel company. Last year was an uncertain year, for us, for everyone. One thing we know for sure – last year has shown that when we combine our brand with the power of amazing people, we make something truly magical.
Virgin Atlantic is still proudly flying, creating the same fabulous flight experience we’re famous for, and we’re busily laying the foundations for a profitable future. We know that the right people are key to creating success, we’re delighted to be advertising for some brilliant new team members to join us and help us achieve our vision.
Salary: £18,050 rising to £19,035 after successful completion of probation, plus excellent benefits & Shift allowance
Duties and Responsibilities
Your main responsibilities in this role include the following:
Taking inbound calls from new and existing customers, booking flights, assisting in any queries, and engaging with our frequent flying members.
Offering our customers irresistible, effortless, and memorable experiences, providing advice and guidance to help them find the right product that suits their needs.
Ensuring high levels of attention to detail and providing accurate information, to minimise the need for the customer to contact us again.
Maximising revenue at every opportunity, by listening to customers and their needs.
Working towards monthly sales, productivity, and customer satisfaction targets.
Attending and contributing in team meetings and briefings. Sharing and receiving best practice with colleagues.
Proactively ensuring that your individual coaching objectives are met and that your skill levels are constantly developed.
Job Requirements
Significant experience in Customer Service
A sufficient and safe environment to work from home for 60% of your working hours
Self-motivation, with the ability to confidently work independently
Confidence with technology – we will train you in the systems we use, but sound experience in navigating a laptop and the internet is essential.
Job Details
Company: Virgin Atlantic
Employment Type: Full-time
Job Location: Swansea, United Kingdom
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