• Delta Airlines Careers | Cargo - Customer Service Agent Job, Boston

    Location Boston, MA, USA

    Job Description

    As a Seasonal Ready Reserve Cargo Customer Service Agent, you serve as the face of Delta Cargo. In this role, you will communicate directly with the customer both face to face and over the telephone, and will be expected to utilize various cargo and system computer programs used to book, accept and track cargo along with other relative cargo operational applications. You practice safety-conscious behaviors in all customer service and operational processes while performing under time constraints. Seasonal Ready Reserve Cargo Agents work between 150 and 1,400 hours per year.

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Prepare and process shipping documentation, both domestic and international, as needed to meet industry, company and government requirements.

    • Work and cooperate with various government agencies to include the FAA, TSA, US Customs the USPS and the USDA.

    • Lift, load, unload and transport cargo and mail to and from the aircraft.

    • Operate ground support equipment such as tugs, forklifts and tow tractors.

    Job Requirements

    • Pass the PAT (Physical Ability Test)

    • Have a valid driver's license

    • Pass all government background checks

    • Successfully complete relevant training classes

    • Ability to effectively converse with cargo customers in a direct customer service environment

    • Ability to comprehend detailed job instructions

    • Ability to perform assigned duties accurately and efficiently within given time constraints

    • Ability to routinely lift at least 70 pounds

    • Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends and holidays

    • Preferred Qualifications

    • Previous cargo and warehouse operations experience is preferred.

    • Typing/computer skills are strongly preferred.

    Job Details

    Company: Delta Air Lines

    Employment Type: Full-time

    Job Location: Boston, MA, USA

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