Southwest Airlines Careers | Ramp Supervisor Job ($32/hr) Los Angeles LAX

Southwest Airlines

Job Description

Provides Legendary Customer Service by managing Ramp Agents and oversees their work performance to ascertain that all job assignments are carried out according to Company regulations in a safe and efficient manner to assure that an on-time operation is maintained.

Benefits and Offers

• Starting pay of $32 per hour plus Benefits you’ll love

• Fly for free on any open seat on all Southwest flights (your eligible dependents fly, too)

• Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck*

• An annual ProfitSharing contribution toward retirement—when we profit, you profit**

• Competitive health insurance for you and your family

• Opportunity to buy Southwest Airlines common stock at a 10% discount

Your main responsibilities in this role include the following:

Duties and Responsibilities

• Provides special care, attention, and assistance to internal and external SWA Customer’s as needed

• Assists in training and mentoring Ramp Agents to ensure awareness of appropriate regulations, procedures, and Company policies

• Manages and evaluates the work performance of Ramp Agents to ensure that their work performance, attendance, and appearance meet Company requirements

• Sets clear expectations on daily assignments and procedures or process changes to Employees.

• Recognizes Team member achievements and ensures appropriate and effective coaching and/or accountability is delivered to address performance shortcomings

• Actively coordinates with all departments to maintain the station's on-time performance

• Partners with fellow Supervisors and Leadership to achieve Station objectives

• Ensures all Ramp Agents are properly assigned and utilized

• Requests overtime as needed and maintains maximum use and efficiency of all Employees on duty

• Proactively reallocates Employees as needed and assigns rest and meal breaks as required

• Determines that aircraft are properly serviced and provisioned prior to departure and that all forms and records are properly completed and maintained

• Maintains oversight in handling and operating condition of all ramp equipment in addition to ensuring ground equipment is serviced and fueled as necessary

• May perform SIDA signatory responsibilities as assigned

• Must be able to meet any physical ability requirements listed on this description

• May perform other job duties as directed by Employee's Leaders

Job Requirements

• Ability to successfully complete Ramp Agent training and perform all essential job functions of a Ramp Agent

• Ability to assume a high level of responsibility

• Ability to successfully work with others as part of a Team, meet the public and work in a variety of challenging situations under stressful conditions

• Ability to effectively communicate information and instructions verbally and/or via radio equipment, telephone, face to face, and public address systems

• Ability to read documents, follow instructions, learn, understand, and teach ramp operations procedures, rules, and regulations

• Ability to read and write English

• Ability to use computer keyboard with sufficient speed to meet demands of job. Must be able to sufficiently use and navigate current computer software, including Microsoft Office products

• Ability to work in environment with exposure to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods of time

• Ability to demonstrate awareness of hazardous situations and maintain safe working environment in addition to handling emergencies as needed. Must maintain alertness to moving vehicles and aircraft

• Ability to work safely and with urgency under tight time constraints to accomplish quick turns of aircraft

• Ability to demonstrate strong organizational skills and attention to detail

• Ability to solve complex operational problems

• Ability to manage highly sensitive and confidential information

• Knowledge of Ramp, Operations, Provisioning and Freight Agent collective bargaining agreements and Company policies and procedures preferred

• No education requirements

• Preferred: 2 years of airline, military or industry related work experience in ramp, operations, or provisioning functions

• Must be able to obtain a SIDA badge and meet all local airport requirements

• Must possess a current valid driver’s license issued in the United States

• Ability to obtain GSC qualification and comply with DOT drug and alcohol testing program

• May be required by Station Leadership to obtain a Customs' Seal and meet all requirements to work international flights

• Requires you to obtain and maintain USPS Clearance and meet all requirements to handle US Mail

• Must be able to lift and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces

• Must be able to climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods

• Must be able to work in cramped or high places

• Must be able to carry heavy items up and down jetway stairs

• Must maintain the ability to wear prescribed uniforms

OTHER QUALIFICATIONS

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines

• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986

• Must be able to comply with Company attendance standards as described in established guidelines

• Must be at least 18 years of age

• Must be able to work various shifts including nights, weekends, holidays, and overtime and some travel may be required for training

Job Details

Company: Southwest Airlines

Employment Type: Full-time

Job Location: Los Angeles, California, United States

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