American Airlines Careers | Flight Service Manager, Flight Service Base Operations Job, Los Angeles LAX

American Airlines

Job Description

Flight Service Manager, Flight Service Base Operations

​​​​​This job is a member of the Flight Service Team within the Customer Experience Division. This position will be ​responsible for supervising, directing and coordinating job performance and activities of Flight Attendants and Support Staff. Acts as the Manager on Duty or in an operational support role working in the actual operation either on the concourse, at the gates or on the aircraft, as required. Occasionally works as a Flight Attendant.

Benefits and Offers

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Your main responsibilities in this role include the following:

Duties and Responsibilities

• ​​Coaches and counsels subordinate employees to ensure a thorough understanding of and compliance with all Company and departmental policies, procedures and regulations

• ​​Initiates appropriate corrective action, up to and including dismissal

• ​​Provides guidance in developing Flight Attendants and Support Staff for greater responsibility, transfer and promotion

• ​​Participates in task forces and planning activities to problem solve and plan the future direction of the department

• ​​Ensures a quality product is consistently delivered to our customers

• ​​Accomplishes in-flight Quality Service Reviews and works with a variety of departments, other city management and vendors who are involved in producing or delivering the different aspects of the in-flight product

• ​​Acts as the Manager on Duty or in an operational support role working in the actual operation either on the concourse, at the gates or on the aircraft, as require

• ​​Ability to work shift work, including weekends and holidays

• ​​Must be able to travel and be away from home 25% of the month

Job Requirements

• ​​​​​​​​​High School Diploma or GED equivalent

• ​​Excellent interpersonal, planning and organizational skill

• ​​Ability to qualify as a Flight Attendant

• ​​Ability to effectively coordinate multiple projects at the same time

• ​​Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

• ​​Ability to secure appropriate airport authority and/or US Customs security badges

• ​​Must Pass U.S. Department of Transportation (DOT) mandated drug test

Preferred Qualifications

• ​​​​​Current Flight Service, Passenger Service or Passenger Sales experience

• ​​An understanding of working with a contract labor group is desirable

Job Details

Company: American Airlines

Employment Type: Full-time

Job Location: Los Angeles, CA, USA

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