• British Airways Careers | Customer Experience Agent Job ($15.50/hr) Boston, USA

    Location Boston, MA, USA

    Job Description

    Benefits and Offers

    Our people are proud to work for us. They give their all for our customers and each other. So it’s important to us that everyone feels valued for playing their part. That’s why our rewards go far beyond salaries. You can look forward to a Total Reward Package featuring attractive medical (including vision) and dental plans for you and your dependents, life insurance and retirement plan. And yes, there are travel benefits too.

    We offer world-class training and development opportunities, plus a competitive salary. You'll also receive a generous annual leave allowance and impressive benefits package.

    • Hourly wage: $15.50

    • Annual Leave: 10 days per year prorated from start date

    • Hours of work: 20 hours per week.

    • Shifts: Our most common shifts are afternoons and evenings, including weekends and holidays.

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Providing full-service check-in helping customer with self-service systems and luggage drop. (this often involves helping customers with using technology and their e-tickets)

    • Resolving any queries and problems efficiently – such as issues with luggage or ticket details

    • Overseeing security processes (visas, passports, ESTA etc.), and helping ensure the safety and security of customers

    • Supervising embarking and disembarking

    • Selling British Airways products

    • Providing advice and guidance on British Airways services and airport facilities

    Job Requirements

    • You will bring a strong customer focus, a friendly, helpful personality and a positive, team-orientated attitude.

    • Resilient in the face of difficulty, you will have the self-confidence to work to tight timescales, adapt to changing circumstances and customize your interactions to each individual.

    • You will be tech-savvy and able to advise others on using new technologies.

    • You’ll be happy to take the initiative to get things right for our customers and anticipate potential challenges.

    • You need a good standard of numeracy, effective verbal and written communication and strong IT skills.

    • Must be 18 years of age or older and have unrestricted right to live and work in the USA without Sponsorship.

    • Must pass a ten-year background check in order to obtain and retain an airport authority ID.

    • Must be willing and able to work shifts, mainly covering afternoons and evenings. These operate over a 7-day pattern, so you could have shifts that fall on weekends and holidays.

    Job Details

    Company: British Airways

    Employment Type: Full-time

    Job Location: Boston, Massachusetts, USA

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