• American Airlines Careers | Agent, Customer Services Job, Ireland

    Location Dublin, Ireland

    Job Description

    This position is based at our airport station in Dublin, Ireland, part-time (25 hours per week). You will be responsible for delivering a safe and first class airport experience to our customers. You will need to have an understanding of and be cross trained in all areas of the operation and work flexibly across all functions. On a day to day basis, you will report into and take instruction from the General Manager.

    Your main responsibilities in this role include the following:

    Duties and Responsibilities

    • Provide a consistently high quality customer service ensuring a seamless experience at all contact points

    • Perform a range of airport related duties and be prepared to support the daily operation in any capacity required

    • Conduct relevant administrative duties e.g. pre-flight and post flight departure

    • Represent American Airlines by adhering to the uniform standards and by adopting a customer focused approach at all times

    • Promote and sell our services and products to our customers

    • Attend and complete all compulsory training by given deadlines

    • Ensure compliance with FAA, Company and airport regulations

    • Enforce safety/security measures and protect sensitive zones

    • Adhere to and promote safe working practices all times

    • Carry out any other reasonable duties consistent with the post

    Job Requirements

    • Possess excellent interpersonal skills

    • Possess a solution orientated approach

    • Ability to resolve conflicts within time constraints and without losing control

    • Ability to handle stress effectively and work with minimum supervision

    • Possess a strong customer focus and enjoy face to face contact with customers

    • Be able to be a representative of the Company at all times

    • Be well groomed appearance & adhere to the uniform standards at all times

    • Ability and willingness to work in a shift environment (including weekends, bank and public holidays)

    • Be reliable and punctual

    • Be compliant with all AA policies and procedures

    • Have the ability to communicate both written and verbally to a high standard

    • Be in possession of a valid airport airside pass

    • Be Security trained

    • Possess excellent skills in identified areas of Customer Services

    • Have the willingness and ability to successfully complete all relevant training

    • Preferred Qualifications

    • Have computer knowledge including Microsoft Word, Excel and email

    Job Details

    Company: American Airlines

    Employment Type: Full-time

    Job Location: Dublin, Ireland

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