Job Description
This position is based at our airport station in Dublin, Ireland, part-time (25 hours per week). You will be responsible for delivering a safe and first class airport experience to our customers. You will need to have an understanding of and be cross trained in all areas of the operation and work flexibly across all functions. On a day to day basis, you will report into and take instruction from the General Manager.
Your main responsibilities in this role include the following:
Duties and Responsibilities
Provide a consistently high quality customer service ensuring a seamless experience at all contact points
Perform a range of airport related duties and be prepared to support the daily operation in any capacity required
Conduct relevant administrative duties e.g. pre-flight and post flight departure
Represent American Airlines by adhering to the uniform standards and by adopting a customer focused approach at all times
Promote and sell our services and products to our customers
Attend and complete all compulsory training by given deadlines
Ensure compliance with FAA, Company and airport regulations
Enforce safety/security measures and protect sensitive zones
Adhere to and promote safe working practices all times
Carry out any other reasonable duties consistent with the post
Job Requirements
Possess excellent interpersonal skills
Possess a solution orientated approach
Ability to resolve conflicts within time constraints and without losing control
Ability to handle stress effectively and work with minimum supervision
Possess a strong customer focus and enjoy face to face contact with customers
Be able to be a representative of the Company at all times
Be well groomed appearance & adhere to the uniform standards at all times
Ability and willingness to work in a shift environment (including weekends, bank and public holidays)
Be reliable and punctual
Be compliant with all AA policies and procedures
Have the ability to communicate both written and verbally to a high standard
Be in possession of a valid airport airside pass
Be Security trained
Possess excellent skills in identified areas of Customer Services
Have the willingness and ability to successfully complete all relevant training
Have computer knowledge including Microsoft Word, Excel and email
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