• Air Arabia Jobs | Call Center Agent, UAE

    Location Sharjah - United Arab Emirates

    Job Description

    To support the Contact Center section across the entire network by handling customers’ inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers’ experience ensuring productivity is in line with set measures and company’s adopted policies and procedures.

    Benefits and Offers

    • Agent will be paid AED 180 per full day shift if they achieve a sales target of AED 20,000 per shift (100% of target).

    • Payment is done at the end of the month based on achievements vs the target.

    • Agent will be paid: AED 180 x number of shifts x Actual sales / Target sales.

    Terms & Conditions

    • If the agent works 20 shifts per month and achieves AED 440,000 sales (110 % of the target).

    • a. The remuneration will be: AED 180 x 20 x 110% = AED 3,960

    • If the agent works 22 shifts per month and achieves AED 396,000 sales (90% of the target).

    • b. The remuneration will be: AED 180 x 20 x 90% = AED 3,240


    • An agent can earn up to AED 5,000 per month.

    • Full day shift agents is eligible for daily/ weekly cash incentives (additional) as applied in the call center.

    • There will be no pro-rata payment if the trainee commits to a minimum of 20 shifts per month as rostered by the Supervisor in order to be eligible to the stipend.

    • A fixed allowance of Aed.1000/-month for the one who attend the 20 shifts.

    • 9 working hours per day (including 1 hour break)

    • Applicant needs to commit to a minimum of 20 shifts per month as rostered by the Supervisor.

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    Job Requirements

    • Bilingual speakers - Arabic & English Essential

    • Valid UAE residence

    Job Details

    Company: Air Arabia

    Employment Type: Full-time

    Job Location: Sharjah, United Arab Emirates

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