Job Description
Elite Service Associate – Work from Home
As an Elite Service Associate, you will join a service focused team, focused on listening to, caring for and connecting with customers with a specific focus on our Diamond Elite agencies. In this role you will answer calls in an efficient, courteous and accurate manner, while assessing customer needs and offer solutions and additional products. Ideal candidates should demonstrate the desire to make our customer’s travel not only superior but memorable. Delta Vacations is one of the largest travel wholesalers in the United States and is a wholly owned subsidiary of Delta Air Lines.
This is a full time only position that allows you to work from home including a 11-week virtual paid training. The starting wage is $14.25 per hour, with ongoing career and compensation advancement opportunities. In addition, we are proud to offer a competitive benefit package which includes medical, dental, and vision coverage options. Other benefits include 401K, profit sharing paid vacation, paid holidays and personal time off. In partnership with Delta Air Lines, we also offer air travel privileges and low-cost vacation opportunities.
Elite Service Associates demonstrate strong verbal and written communication skills, a professional attitude, excellent dependability, the ability to handle stressful situations, possess strong computer skills, flexibility in a fast-paced environment, and the ability to learn and react quickly. Associates must understand and adhere to all Delta Vacations Inc. policies and procedures.
Elite Service Associates connect with customers via phone and create an experience where customers know they have been heard, understood, feel valued and important. This is accomplished by:
Effective listening
Quickly identifying and owning customer issues
Actively searching for solutions to problems
Making quality decisions
Interacting with a globally diverse group of customers and colleagues
Commendable and priority handling of inbound service calls.
Communicating applicable information to customers regarding DLV Inc.'s products, services, policies and procedures.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Job Requirements
Be at least 18 years of age.
High School diploma, GED or High School Equivalency, and must be authorized to work in the United States.
Be willing to work full time (Delta Vacations does not offer part-time schedules)
Computer skills and comfort with navigating web-based and airline-specific software applications, email, and internet searches.
Must live in a location with dedicated high-speed Internet with connection speeds of 10 MBPS upload and 25 MBPS download.
Ability to multi-task duties as well as the ability to understand multiple products
Demonstrate clear, pleasant, courteous, good verbal and written communication using appropriate grammar, tone, and pronunciation.
Proven reliable and committed by maintaining excellent attendance, performance, self-motivation and goal attainment.
Successfully pass a pre-employment background check and drug test.
Embraces diverse people, thinking and styles.
Consistently makes safety and security, of self and others, the priority.
Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.
One year of experience working in customer service, call engagement center setting, and/or travel industry preferred.
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