Job Description
Reporting directly to the Airport Services Manager, you will supervise your team to deliver exceptional customer service to our customers to ensure they receive the award winning 5-star service Qatar Airways is renowned for. You will also be required to support the Airport Services Manager when needed as well as displaying excellent skills to deal with flight delays, disruptions, denied boarding and any other challenges.
Your main responsibilities in this role include the following:
Duties and Responsibilities
Facilitates ramp handling in liaison with all airport staff to expedite departures
Supervises the airport team to ensure on-time flight closure and working towards overall on-time performance
Plan efficient duty allocations of manpower during duty periods for Customer Service Agents and provide support to the Airport Services Manager in case of flight disruptions, mis-connections and other passenger related disruptions
Provide leadership, demonstrate team building skills, direct staff and evaluate performance as well as being able to build on constructive feedback
Generate various reports and always keep the workplace neat and tidy as well as offering support to the Airport Services Manager in implementation of training and remaining sensitive in varying difficult situations at all times
Manage and train the ticketing team
Job Requirements
Relevant College or University qualification
Minimum 4 years of relevant experience in an airline or reputed Ground Handling Operations at supervisory level.
Excellent communication skills with fluency in English language.
Knowledge of Weight and Balance, Ramp handling and Dangerous Goods Regulations
Able to perform duties under pressure whilst maintaining the highest levels of customer service standards.
Good understanding of conditions of carriage, International Civil Aviation Safety and Security procedures
Experience in areas such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations and ramp handling
High level of computer literacy
Excellent customer focus and service delivery.
Job Details
Company/Organization: Qatar Airways
Employment Type: Full-time
Job Location: New York, NY, USA
Share Your Thoughts!
To receive reply notifications right away, tap the Notify option before you publish your comment!