• American Airlines Careers | Agent, Customer Services Job, Montreal YUL, Canada

    Location Montreal, QC, Canada

    Job Description

    Benefits and Offers

    • Feel free to take advantage of all that American Airlines has to offer:

    • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

    • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well.

    • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

    • Additional Benefits: Other great benefits include our Employee Assistance Program.

    Your main responsibilities in this role include the following:

    Duties and Responsibilities

    • In charge of security screening and passenger service procedures at check-in and in the gate area. Agents will be in contact with flight crews, passengers, and other customers, providing necessary information concerning travel.

    • Provides assistance to passengers as requested or required.

    • Process reservations, issue tickets and provide required check-in processes, ensuring compliance with all travel documentation and security procedures.

    • Checks baggage and informs passenger of excess baggage charges in accordance with tariff rules. Able to lift and carry bags and boxes weighing up to 70 lbs. Ability to stand for prolonged periods of time.

    Job Requirements

    • Ability to work a variety of shifts, according to operational needs.

    • Willing to work weekends and shifts.

    • Excellent customer service, communication, and organizational skills.

    • Excellent personal grooming established by company standards.

    • Proactive team player.

    • Must have the ability to work under pressure.

    • High school diploma.

    Job Details

    Company: American Airlines

    Employment Type: Full-time

    Job Location: Montreal, QC, Canada

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