JetBlue Careers | Airport Operations Crew - Part-time, Cleveland, OH

JetBlue Airways

Job Description

The Airport Operations Crew provides award winning customer service to Customers in the airport. The Crewmember checks-in and verifies Customers’ personal identification; tags, lifts, and handles Customer luggage; books, sells, and verifies flight reservations; meets and assists with flight arrivals and departures; helps prepare aircraft cabin for departure; coordinates Customer boarding and deplaning; assists Customers with special needs; and complies with any ad-hoc requests as needed. Individuals must excel at serving Customers and be comfortable speaking on a public address system, using computers and airport equipment

Duties and Responsibilities

Your main responsibilities in this role include the following:

• Provide exceptional customer service​​​

• Conduct check-in process for Customers via computer​​​

• Verify Customers’ personal identification​​​

• Tag, lift, and handle Customer luggage​​​

• Announce flight arrivals, departures, and pre-boarding information via the public address system​​​

• Communicate with our Customers to keep them constantly informed​​​

• Offer ancillary products to our Customers such as “even more speed” and “even more space”​​​

• Coordinate various duties with coworkers and other departments to ensure proper handling of Customers​​​

• Help prepare aircraft cabin for Customer boarding and departure, which can include light cleaning of seats, seat-pockets, and floor​​​

• Operation of airport equipment, e.g. customer enplaning/deplaning equipment such a Jet bridge, Turbo way, airstairs, etc.​​​

• Assist Customers with special needs, e.g. Customers who need assistance in boarding​​​

• Crewmembers will be required to perform and/ or rotate through all Airport Operations related functions (gate, ticket counter, etc.)​​​

• Other duties as assigned​​​

Job Requirements

• High School Diploma or General Education Development (GED) Diploma​​​

• At least eighteen (18) years old​​​

• One (1) year customer service, volunteer experience or sales experience​​​

• Strong interpersonal and listening skills​​​

• Complete fluency in written and spoken English​​​

• Successfully complete a customer service assessment​​​

• Must be able to adhere to JetBlue Uniform Policy Manual Standards ​​​

• Ability to handle objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools​​​

• Able to travel and/or work variable hours, flexible shifts, including holidays and weekends​​​

• Experience using a mouse, computer, keyboard and basic word processing, email and office applications​​​

• Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements​​​

• Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge​​​

• Experience performing under pressure and within fixed time constraints​​​

• Depending upon location, may need to possess and maintain a valid Driver License and a driving record that meets JetBlue Airways’ insurance standards​​​

• Depending on location, may need to acquire and maintain a United States Customs Clearance​​​

• Legally eligible to work in the country in which the position is located​​​

• Pass a ten (10) year background check and pre-employment drug test​​​

Preferred Experience and Qualifications

• Two (2) years customer service, volunteer experience or sales experience​​​

• Knowledge of customer service principles and practices strongly​​​

• Experience working with various forms of payment (cash, credit cards, travelers checks, etc.)​​​

• Previous airline experience​​​

• Bilingual skills​​​

Job Details

Company: JetBlue Airways

Employment Type: Part-Time

Job Location: Cleveland, OH, USA

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