Job Description
Air Canada, recently ranked Best International Airline in North America, is currently looking for customer-orientated individuals who exhibit a patient and understanding attitude towards customers and able to provide resolutions to their concerns.
We offer a competitive starting salary of $25.78/hr with a comprehensive benefits package:
Medical and dental insurance;
Pension plan.
Your main responsibilities in this role include the following:
Duties and Responsibilities
Evaluate Claims for mishandled baggage and complete the necessary research in order to appropriately respond to customers by phone and email.
Communicate with compassion and care to customer claims even under difficult circumstances
Go above and beyond searching for ways to retain customers
Provide feedback to leads, management or internal customers in order to promote continual improvement of Air Canada’s customer service delivery
Perform other associated duties as required.
Job Requirements
Superior verbal and written skills in English and French both written and orally
Strong customer service background.
Strong computer skills (Word, Excel, Databases, Powerpoint, Access)
Strong interpersonal and teamwork skills.
Strong organizational and decision-making skills.
Good problem-solving and conflict-resolution skills.
Strong time-management skills and an ability to work autonomously.
An ability to adapt, to not only new procedures and policies, but new technology.
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