• Air Canada Careers | Baggage Claims Representative Job ($25.78/hr) Montreal

    Location Montreal, QC, Canada

    Job Description

    Air Canada, recently ranked Best International Airline in North America, is currently looking for customer-orientated individuals who exhibit a patient and understanding attitude towards customers and able to provide resolutions to their concerns.

    • We offer a competitive starting salary of $25.78/hr with a comprehensive benefits package:

    • Medical and dental insurance;

    • Pension plan.

    Your main responsibilities in this role include the following:

    Duties and Responsibilities

    • Evaluate Claims for mishandled baggage and complete the necessary research in order to appropriately respond to customers by phone and email.

    • Communicate with compassion and care to customer claims even under difficult circumstances

    • Go above and beyond searching for ways to retain customers

    • Provide feedback to leads, management or internal customers in order to promote continual improvement of Air Canada’s customer service delivery

    • Perform other associated duties as required.

    Job Requirements

    • Superior verbal and written skills in English and French both written and orally

    • Strong customer service background.

    • Strong computer skills (Word, Excel, Databases, Powerpoint, Access)

    • Strong interpersonal and teamwork skills.

    • Strong organizational and decision-making skills.

    • Good problem-solving and conflict-resolution skills.

    • Strong time-management skills and an ability to work autonomously.

    • An ability to adapt, to not only new procedures and policies, but new technology.

    Job Details

    Company: Air Canada

    Employment Type: Full-time

    Job Location: Montreal, QC, Canada

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