• American Airlines Careers | Staff Assistant, Premium Guest Services Job, Miami

    Location Miami, FL, USA

    Job Description

    ​​​​​This job is a member of the Customer Planning Team within the Customer Experience Division. ​Responsible for performing a wide variety of office duties including: coordinating meeting arrangements, filing, ensuring telephone coverage, greeting and directing PCS staff requests, handling mail, ordering office supplies, reconciling P-card spending, tracking anniversaries/birthdays, and arranging travel and hotel accommodations.

    Benefits and Offers

    • ​​Feel free to take advantage of all that American Airlines has to offer:

    • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

    • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

    • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

    • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

    • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

    Your main responsibilities in this role include the following:

    Duties and Responsibilities

    • ​​Provides assistance with preparation of management presentations and special projects as required

    • ​​Troubleshoots and escalates office technology issues, including telephone and copier machines

    • ​​Tracks and ensures employees complete onboarding duties, including appropriate system access, assignment of lockers, mailboxes, uniforms, badges, fingerprinting, training, etc.

    • ​​Assists in PCS event planning, coordination, and execution

    • ​​Prepares exceptions for payroll processing in Work brain for PCS staff forwarding for PCS management approval

    • ​​Processes invoices/accounts payables

    • ​​Assists in maintaining audit ready state

    • ​​Organizes and coordinates the preventive maintenance plans and schedules

    • ​​Coordinates vendors access for service completion within Admirals Lounge areas

    • ​​Maintains employee files, as necessary

    • ​​Maintains PCS meeting plans, including monthly emergency response

    • ​​Accesses and manages various periodic reports, including audit, expense, employee engagement & recognition, etc.

    • ​​Updates required manuals

    • ​​Files and maintains all security related items

    • ​​Acts as backup for various payroll functions

    • ​​Manages records for OSHA, safety, etc. (301's, weekly and annual)

    • ​​Assists with budget preparation and reconciliation, including monthly closeout

    • ​​Supports auditing activities as required

    Job Requirements

    • ​​​​​​​​​​High school diploma or GED equivalency

    • ​​Previous office/clerical experience

    • ​​Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.

    • ​​Knowledge of policies, procedures, and corporate structure

    • ​​Ability to prioritize work, be detail oriented and meet deadlines

    • ​​Ability to perform in a fast paced environment and handle multiple tasks simultaneously

    • ​​Ability to be self-motivated with strong organizational skills

    • ​​Ability to grasp concepts and functionality of specific software and programs

    • Preferred Qualifications

    • ​​​​​

    Job Details

    Company: American Airlines

    Employment Type: Full-time

    Job Location: Miami, FL, USA

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