Job Description
Customer Service/Ground Operations Agent
This position is responsible for providing customer service to all customers, including scheduled or charter services. Responsibilities will also include ground operations, aircraft cleaning, security, operations and commissary duties as required.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.
Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
Marshal in the planes and push back the aircraft.
Handle denied boarding situations, solicit volunteers, re-accommodate customers and provide hotel, meal, and taxi vouchers when appropriate.
Assist Customers with special needs, i.e., Customers who need assistance in boarding Load and unload baggage and co-mail of various weight and dimensions to and from aircraft and applicable airport baggage areas.
Operate heavy, motorized machinery/equipment including, but not limited to tugs, tractors, belt loaders, bag carts, push-back tractors, deicers, etc.
Enforce safety/security measures and monitors safety sensitive zones Ensure FAA.
Allegiant Air and airport regulations are followed.
Other duties as assigned.
Job Requirements
Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.
Education: High School Diploma/GED
Education Details: GED Equivalent
Minimum one (1) year Customer Service experience of the equivalent in related training and/or experience; Airline industry preferred.
Basic computer skills; Knowledge of general office equipment.
Must be people oriented, highly motivated with a positive and friendly attitude.
Must be available to work varied hours including nights, weekends and holidays and must be able to stay late for irregular operations.
Must be well groomed and adhere to dress code policy.
Ability to work efficiently under time constraints.
Must be at least 18 years of age and possess a valid driver’s license.
Must be available to attend required training.
Must be at least 18 years of age and possess a valid driver’s license.
Ability to read, write, and speak English in order to receive and understand instructions, directives, and ensure safety, as well as the ability to interact with customers, is a requirement of the job.
TRAINEE STATUS: Upon offer of employment, you will remain in trainee status until successful completion of all practical and written curriculum.
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