Job Description
The On-Call Concierge is responsible for fulfilling the lounge Host and Concierge duties as needed by coordinating the setup of food and beverage stations, maintaining cleanliness and inventory, resolving guest inquiries and assisting with travel arrangements, and serving drinks and meals at Alaska Airlines lounges. As a member of the lounge team, this individual contributor role provides an inviting and comfortable environment for members and guests through individualized interactions that create a hassle-free travel experience..
Benefits and Offers
Starting Rate USD $18.75/Hr.
Total Rewards
Monthly incentive pay plan
Annual incentive pay plan
Travel privileges on Alaska Airlines & Horizon Air
Duties and Responsibilities
Your main responsibilities in this role include the following:
Provides an inviting and comfortable lounge environment, establishing a personal connection with each guest.
Supervised to deliver responses and resolutions to customer inquiries, assist guests with necessary travel arrangements (e.g. seat assignments, check-in service, reservations), and prioritize member’ needs and requests in a tight time frame.
Prepares and arranges food, beverages, and liquor service for members and guests.
Responsible for restocking self-service food and properly packaging any unused food.
Promotes Alaska Airlines products and services (e.g., membership, day pass, etc.).
Identifies creative solutions to handle unhappy or mishandled passengers.
Processes new lounge member enrollments and renewals.
Follows established procedures to maintain the cleanliness of the lounge.
Cleans and maintains food service equipment (e.g. coffee, soda, juice machines)
Job Requirements
1 year of experience in guest service, or related area.
Motivated to achieve excellent guest service.
Ability to project a professional image and be approachable with strong social skills.
Articulate and able to effectively communicate with confidence.
Able to multi-task while working under pressure.
Able to make quick, sound decisions in a challenging and varied work environment
Ability to stand for long periods of time.
Ability to bend, squat, stoop, reach and grasp.
Ability to lift up to 50 pounds.
Typing speed of at least 25 WPM.
Must be able to obtain State Food Handlers Certification and Alcohol Seller/Server Certification.
Ability to communicate in English.
High school diploma or equivalent.
Minimum age of 21.
Must be authorized to work in the U.S.
Strong marketing, sales, management, or customer service experience.
Computer experience, including familiarity with Image and Solar.
Airline industry experience.
Preferred Qualifications
Job Details
Company: Alaska Airlines
Employment Type: Part-time
Job Location: Anchorage, Alaska, United States
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