• American Airlines Careers | Member Services Representative, AA Credit Union Loan Processing Job, DFW

    Location Fort Worth, TX, USA

    Job Description

    Member Services Representative, AA Credit Union Loan Processing

    ​This job is a member of the Credit Union Team within the American Airlines Credit Union. ​Responsible for working directly with Loan Officers and American Airlines Credit Union members to make the lending experience the best it can be.

    Benefits and Offers

    • Feel free to take advantage of all that American Airlines has to offer:

    • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

    • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

    • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

    • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

    • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

    Your main responsibilities in this role include the following:

    Duties and Responsibilities

    • Responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act​Answers a high volume of calls in the Phone Loan Department

    • Collects data and documentation for loan applications in compliance with Credit Union policies, procedures and NCUA regulations

    • Inputs data in LINK loan origination system

    • Closes and disburses loan funds

    • Cross sells additional loan products

    • Completes electronic documents

    • Processes mail, faxes and emails

    • Maintains satisfactory performance and attendance

    • May work a rotating Saturday schedule

    Job Requirements

    • High School diploma or GED equivalent

    • Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint)

    • Ability to exercise excellent member and customer service skills

    • Possess above-average professional telephone skills

    • Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team

    • Above average ability to interact professionally with all employees and members

    • Ability to adapt well to change

    • Ability to work independently and with minimal supervision

    • Ability to perform basic math calculations and analyze data

    • Ability to self-motivate with strong organization skills and capacity for attention to detail

    • Ability to effectively prioritize work and meet deadlines

    • Must pass applicable American Airlines pre-hire compliance checks

    • Must have an acceptable credit history, which will be verified

    • Ability to speak, read, and write Spanish is a plus

    • Preferred Qualifications

    • ​Previous lending experience in a credit union, bank or finance company

    • Previous knowledge of Synapsys, LINK and Episys systems

    • Previous understanding of pay statements, tax returns, vehicle purchase orders and credit reports

    • Previous experience in a sales-culture environment

    Job Details

    Company: American Airlines

    Employment Type: Full-time

    Job Location: Ft Worth, TX, USA

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