• Member Services Representative, AA Credit Union Member Advocacy Center, DFW

    Location Fort Worth, TX, USA

    Job Description

    This job is a member of the Credit Union Team within the American Airlines Credit Union. ​Responsible for providing exemplary service to American Airlines Credit Union member and employees via an ACD line

    Benefits and Offers

    • Feel free to take advantage of all that American Airlines has to offer:

    • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

    • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

    • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

    • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

    • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

    Your main responsibilities in this role include the following:

    Duties and Responsibilities

    • Answers department ACD calls from members

    • Opens new accounts, sells and processes Credit Union services for new and existing members

    • Processes various monetary transactions and loan payments and maintains account information

    • Provides information about products and services such as ATMs, Loans, Credit Insurance, Checking and Savings accounts, On-Line banking, Visa Check Card and Call-24

    • Works with branch/department managers and leverages cross-selling opportunities

    • Ensures awareness of all branch functions and duties to provide proper support and coverage at all times

    • Inputs member information for consumer loan applicants

    • Creates and promotes positive name recognition for the Credit Union

    • Researches member inquiries and provides solutions as required in a timely manner

    • Implements and enforces internal control and security measures in accordance with Credit Union policies and government regulations

    • Fosters a culture that promotes teamwork, service excellence and relationship building within the overall organization

    • Will work a rotating Saturday schedule

    • Ensures the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act

    • Performs other duties as assigned

    Job Requirements

    • ​High school diploma or GED

    • Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software

    • Ability to pass applicable American Airlines pre-hire compliance checks

    • Must have an acceptable credit history, which will be verified

    • Ability to exercise excellent member service skills

    • Ability to interact professionally with all employees and members

    • Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team

    • Ability to speak, read, and write Spanish is a plus

    • Ability to work independently and with minimal supervision

    • Ability to perform basic math calculations and analyze data

    • Ability to self-motivate with strong organization skills and capacity for attention to detail

    • Ability to effectively prioritize work and meet deadlines

    • Ability to work varying schedules, including evenings and weekends

    • Ability to sit for extended periods of time

    • Ability to maintain satisfactory performance and attendance

    • Preferred Qualifications

    • ​Previous banking or Credit Union experience

    • Previous customer service experience

    Job Details

    Company: American Airlines

    Employment Type: Full-time

    Job Location: Ft Worth, TX, USA

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