• American Airlines Careers | Representative, Reservations Sales Job, Mexico MEX

    Location Mexico

    Job Description

    The Reservations Sales Representative sells American Airlines service to prospective customers by answering incoming calls and assisting customers in reaching satisfactory solutions to their travel needs.

    Benefits and Offers

    Feel free to take advantage of all that American Airlines has to offer:

    Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

    Health Benefits.

    Additional Benefits: Other great benefits include our Employee Assistance Program, discounts on hotels, cars, cruises and more.

    Your main responsibilities in this role include the following:

    Duties and Responsibilities

    • Apply sales techniques, while providing scheduling, fare and flight information to our customers in a manner that meets the basic training and normal call guidelines.

    • Representatives are cross-trained to process domestic/international sales calls, including Aadvantage products.

    • Must display a high level of professionalism, friendliness and composure when dealing with customer including the ability to interpret and resolve customer needs.

    • In addition, the sales and service representatives will respond to caller inquiries in our non-airline related ventures as call volumes dictate.

    • All functions are performed within certain time constraints that are based on the average talk and work times of fellow employees.

    Job Requirements

    • High school diploma.

    • Ability to work a variety of shifts assigned by seniority, according to operational needs.

    • Ability to read, write, fluently speak and understand the native and the English language.

    • English and Spanish, professional business writing, grammar and spelling are key skills.

    • Satisfactory attendance required.

    • Public communication skills, required.

    • Operation of computer terminal and standard pc keyboard required.

    • Minimum 25-49 wpm typing requirement.

    Job Details

    Company: American Airlines

    Employment Type: Full-time

    Job Location: Mexico

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