Job Description
Duties and Responsibilities
Your main responsibilities in this role include the following:
Reports directly to the Manager Corporate Compliance and Quality
Practices safety conscious behaviors in all operational processes and procedures
Performs quality assessments at stations and cargo facilities system wide -- and/or client locations as designated by leadership -- in support of the various assessment types assigned to the Stations and Cargo Quality team
Assessment types include Station, Cargo, Into Plane Fuel, On Call Maintenance, In-Flight Service, Security and potential other airline operational audits
Identifies and tracks escapes using a quality database
Assists operational areas with the development of corrective action plans and/or approves such plans
Performs follow-up audits and verifies implementation of corrective actions by operational areas
Conduct on-site audits in potentially hazardous operational environments such as on the ramp or in a maintenance hangar
Communicates company policies and procedures, industry standards, TSA directives, and Federal Aviation Regulations, and Imparts quality expertise to internal and external customers
Completes collateral duties that may include project management, data management and analysis, compliance product oversight
Embraces diverse people, thinking and styles
Consistently makes safety and security, of self and others, the priority
Job Requirements
Five (5) years operational experience in an area directly related to airline functional areas (such as Flight Operations, Technical Operations, In-Flight Service, Flight Control, Airport Customer Service, and Corporate Security)
Extensive experience leading quality oversight of aviation related operations
Experience making independent decisions with minimal oversight that results in quality outcomes
Experience collaborating with internal and external quality customers to drive safety and improvement of performance
Domestic and international travel required, up to 75%
Manage project execution and follow up, monitor and manage information, balance multiple priorities, work under pressure, and meet deadlines and objectives
Data analysis and data-driven decision-making experience
Possess extensive knowledge of industry standards, TSA directives, and Federal Aviation Regulations
Knowledgeable regarding quality principles and management systems, and have experience in conducting quality audits and system evaluations
Certification by the American Society for Quality as a Certified Quality Auditor (CQA), or equivalent preferred
College degree preferred.
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