• JetBlue is hiring Airport Operations Crew - Part-time Job, Maryland, USA

    Location Maryland, USA

    Job Description

    The Airport Operations Crew provides award winning customer service to Customers in the airport. The Crewmember checks-in and verifies Customers’ personal identification; tags, lifts, and handles Customer luggage; books, sells, and verifies flight reservations; meets and assists with flight arrivals and departures; helps prepare aircraft cabin for departure; coordinates Customer boarding and deplaning; assists Customers with special needs; and complies with any ad-hoc requests as needed. Individuals must excel at serving Customers and be comfortable speaking on a public address system, using computers and airport equipment

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Provide exceptional customer service​​​

    • Conduct check-in process for Customers via computer​​​

    • Verify Customers’ personal identification​​​

    • Tag, lift, and handle Customer luggage​​​

    • Announce flight arrivals, departures, and pre-boarding information via the public address system​​​

    • Communicate with our Customers to keep them constantly informed​​​

    • Offer ancillary products to our Customers such as “even more speed” and “even more space”​​​

    • Coordinate various duties with coworkers and other departments to ensure proper handling of Customers​​​

    • Help prepare aircraft cabin for Customer boarding and departure, which can include light cleaning of seats, seat-pockets, and floor​​​

    • Operation of airport equipment, e.g. customer enplaning/deplaning equipment such a Jet bridge, Turbo way, airstairs, etc.​​​

    • Assist Customers with special needs, e.g. Customers who need assistance in boarding​​​

    • Crewmembers will be required to perform and/ or rotate through all Airport Operations related functions (gate, ticket counter, etc.)​​​

    • Ensure and maintain a safe environment and operation

    • Other duties as assigned​​​

    Job Requirements

    • High School Diploma or General Education Development (GED) Diploma​​​

    • At least eighteen (18) years old​​​

    • One (1) year customer service, volunteer experience or sales experience​​​

    • Strong interpersonal and listening skills​​​

    • Complete fluency in written and spoken English​​​

    • Successfully complete a customer service assessment​​​

    • Must be able to adhere to JetBlue Uniform Policy Manual Standards ​​​

    • Ability to handle objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools​​​

    • Able to travel and/or work variable hours, flexible shifts, including holidays and weekends​​​

    • Experience using a mouse, computer, keyboard and basic word processing, email and office applications​​​

    • Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements​​​

    • Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge​​​

    • Experience performing under pressure and within fixed time constraints​​​

    • Depending upon location, may need to possess and maintain a valid Driver License and a driving record that meets JetBlue Airways’ insurance standards​​​

    • Depending on location, may need to acquire and maintain a United States Customs Clearance​​​

    • Legally eligible to work in the country in which the position is located​​​

    • Pass a ten (10) year background check and pre-employment drug test​​​

    • Preferred Experience and Qualifications

    • Two (2) years customer service, volunteer experience or sales experience​​​

    • Knowledge of customer service principles and practices strongly​​​

    • Experience working with various forms of payment (cash, credit cards, travelers checks, etc.)​​​

    • Previous airline experience​​​

    • Bilingual skills​​​

    Job Details

    Company: JetBlue Airways

    Employment Type: Part-time

    Job Location: Maryland, MD, USA

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