• Sr. Cargo Customer Services Agent Job in Germany | Qatar Airways

    Location Germany

    Job Description

    As the business expands, we are pleased to announce an incredibly exciting opportunity to join our Cargo Customer Services Team in Frankfurt as a Senior Cargo Customer Service Agent. The role includes:

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Providing exceptional customer service support to our clients to enable the station to meet and exceed the set cargo targets and coordinate potential service recovery to enhance customer experience.

    • Identifying needs and suggesting strategies to improve cargo customer service performance for the station and managing booking requests from agents/customers using Qatar Airways Cargo system and GHA input.

    • Being responsible for flight and capacity planning of the local flights and trucks, where flight optimization and smart planning capabilities are key.

    • Producing weekly, monthly and annual customer service related reports and maintaining a close communication with our Head Office and other departments to ensure all relevant information is shared accordingly.

    Job Requirements

    • Minimum of a High School Qualification with at least 3 years of job related experience in Airline Cargo or Air Freighter

    • Working knowledge of cargo processes, products and related regulations

    • Proficient in MS Office applications

    • German speaker with fluency in written and spoken English

    • Have the legal right to live and work in Germany

    Job Details

    Company: Qatar Airways

    Employment Type: Full-time

    Job Location: Frankfurt, Germany

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