Southwest Airlines Careers | Aircraft Records Ops Support Specialist Job, MCO

Southwest Airlines

Job Description

The Aircraft Records Ops Support Specialist is responsible to provide real-time support for issue management for real-time impacts to the operation, inventory control and data corrections.

Duties and Responsibilities

Your main responsibilities in this role include the following:

• Provide real-time support for error correction in CDCS for aircraft that are in a locked status

• Real-time resolution of alerts to include: incorrect part removal, incorrect serial number removal, removed part not matching inventory, manufacturer serial number not matching inventory, inventory not in system, part/serial installed on different aircraft, unserviceable inventory

• Being able to use analytical thought process to resolve the above issues quickly to ensure aircraft can depart with no delay

• Single level data corrections

• Coordinate and disperse unresolved requests to appropriate Records Team with more expertise

• Problem solves single level parts/inventory problems

• Demonstrate the ability to utilize a workflow tool to resolve or escalate issues

• Provide Aircraft Records support to AEMP locations

• Be familiar with all MPM procedures and Records training procedures to perform role successfully and timely

• Train peer Analysts/Specialists on work functions and software

• Assist Projects & Performance (P&P) Team to test new Technology updates

• Assist with special projects or research as designated by Analyst, Team Lead, Supervisor, or Manager

• Must be able to meet any physical ability requirements listed on this description

• May perform other job duties as directed by Employee's Leaders

Job Requirements

• Must have the ability to think analytically and be able to solve problems timely

• Must possess strong task organization skills

• Self-motivator with ability to perform requiring minimal supervision

• Maintain high quality output even in complex situations with tight deadlines

• Must be highly organized, detail oriented, exhibit strategic thinking skills, and effective communicator

• Must excel in the use of analytical and thorough research skills to troubleshoot problems

• Must work effectively under demanding time constraints, completing assignments and projects with accuracy

• Must be proficient in utilizing workflow tools such as Quickbase, Salesforce, Documentum, AirVault or similar workflow tools

• Ability to effectively and appropriately interact/communicate with peers, senior peers, and operational Teams such as Maintenance Control, Production, Quality Control, Planning, Engineering and other Records Teams

• Able to travel to other Southwest cities to develop training and strategize with Teammates

• Maintain Customer focus with regards to operational on-time departures

• Working knowledge and understanding of aircraft systems, aircraft maintenance, and technical documentation is desired

• Able to display flexibility to shift changes periodically

• Experience with Quickbase applications, Salesforce, Documentum, or similar workflow tools

• High School Diploma or GED

• Bachelor's Degree or equivalent work experience

• 4 Years relevant work experience in lieu of Bachelor's degree

• 3 Years Aircraft records with an Air Carrier or MRO or relevant work experience

• 3 Years Airline industry experience preferably with a 14CFR air carrier, original equipment manufacturer, MRO or vendor

• Preferred 3 Years knowledge and experience in the use of an integrated aircraft maintenance data collection and tracking system

Physical Abilities

• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time

• Ability to communicate and interact with others in the English language to meet the demands of the job

• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

OTHER QUALIFICATIONS

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines

• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986

• Must be at least 18 years of age

• Must be able to comply with Company attendance standards as described in established guidelines

• Must be able to travel, up to 5%, with some overnight stays to meet the requirements of the position

Job Details

Company: Southwest Airlines

Employment Type: Full-time

Job Location: Orlando, Florida, United States

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