• Southwest Airlines Careers | Aircraft Records Ops Support Specialist Job, MCO

    Location Orlando, FL, USA

    Job Description

    The Aircraft Records Ops Support Specialist is responsible to provide real-time support for issue management for real-time impacts to the operation, inventory control and data corrections.

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Provide real-time support for error correction in CDCS for aircraft that are in a locked status

    • Real-time resolution of alerts to include: incorrect part removal, incorrect serial number removal, removed part not matching inventory, manufacturer serial number not matching inventory, inventory not in system, part/serial installed on different aircraft, unserviceable inventory

    • Being able to use analytical thought process to resolve the above issues quickly to ensure aircraft can depart with no delay

    • Single level data corrections

    • Coordinate and disperse unresolved requests to appropriate Records Team with more expertise

    • Problem solves single level parts/inventory problems

    • Demonstrate the ability to utilize a workflow tool to resolve or escalate issues

    • Provide Aircraft Records support to AEMP locations

    • Be familiar with all MPM procedures and Records training procedures to perform role successfully and timely

    • Train peer Analysts/Specialists on work functions and software

    • Assist Projects & Performance (P&P) Team to test new Technology updates

    • Assist with special projects or research as designated by Analyst, Team Lead, Supervisor, or Manager

    • Must be able to meet any physical ability requirements listed on this description

    • May perform other job duties as directed by Employee's Leaders

    Job Requirements

    • Must have the ability to think analytically and be able to solve problems timely

    • Must possess strong task organization skills

    • Self-motivator with ability to perform requiring minimal supervision

    • Maintain high quality output even in complex situations with tight deadlines

    • Must be highly organized, detail oriented, exhibit strategic thinking skills, and effective communicator

    • Must excel in the use of analytical and thorough research skills to troubleshoot problems

    • Must work effectively under demanding time constraints, completing assignments and projects with accuracy

    • Must be proficient in utilizing workflow tools such as Quickbase, Salesforce, Documentum, AirVault or similar workflow tools

    • Ability to effectively and appropriately interact/communicate with peers, senior peers, and operational Teams such as Maintenance Control, Production, Quality Control, Planning, Engineering and other Records Teams

    • Able to travel to other Southwest cities to develop training and strategize with Teammates

    • Maintain Customer focus with regards to operational on-time departures

    • Working knowledge and understanding of aircraft systems, aircraft maintenance, and technical documentation is desired

    • Able to display flexibility to shift changes periodically

    • Experience with Quickbase applications, Salesforce, Documentum, or similar workflow tools

    • High School Diploma or GED

    • Bachelor's Degree or equivalent work experience

    • 4 Years relevant work experience in lieu of Bachelor's degree

    • 3 Years Aircraft records with an Air Carrier or MRO or relevant work experience

    • 3 Years Airline industry experience preferably with a 14CFR air carrier, original equipment manufacturer, MRO or vendor

    • Preferred 3 Years knowledge and experience in the use of an integrated aircraft maintenance data collection and tracking system

    • Physical Abilities

    • Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time

    • Ability to communicate and interact with others in the English language to meet the demands of the job

    • Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job


    • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines

    • Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986

    • Must be at least 18 years of age

    • Must be able to comply with Company attendance standards as described in established guidelines

    • Must be able to travel, up to 5%, with some overnight stays to meet the requirements of the position

    Job Details

    Company: Southwest Airlines

    Employment Type: Full-time

    Job Location: Orlando, Florida, United States

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