• United Airlines Careers | Manager - MRO Customer Contact Job, SFO

    Location San Francisco, CA, USA

    Job Description

    The position of MRO Customer Contact Manager will provide a single point of contact for customers and production in relation to the sales of maintenance, repair and overhaul services supplied by the Engine, Landing Gears and Component maintenance shops.

    Duties and Responsibilities

    • Provide single point of contact for customer inquiries

    • Track status of customer units through the repair cycle and report to customers while acting as the liason between the customer, production and vendors.

    • Monitor financial performance of components within contracts and report to leadership, leading the process to ensure business is profitable and making the necessary changes for the future bids.

    • Coordinate quote creation with shops

    • Gather and analyze critical production metrics and report out

    • Coordinate and analyze new business bids

    • Coordinate saleable capacity with Maintenance Sales

    • Provide analytical support to shops

    • Identify constraints and barriers to success

    • Participate in the development and implementations of corrective and preventive action when results deviate from contracts

    • Using indirect influence, work closely with management and labor to ensure optimal productivity and a working together culture

    • Manage warranties on current and future United and customer work.

    • Monitor PMA incorporation and opportunities

    Job Requirements

    • Degree in related field plus two years experience or five years equivalent experience

    • Five (5) years experience in aviation industry

    • Three (3) to five (5) years experience in a MRO shop production environment and/or customer relations in MRO sales

    • Advanced Microsoft suites skills including but not limited to Word, Excel, Powerpoint and Teams.

    • Excellent Written and Verbal Communication Skills

    • Results oriented with a demonstrated experience of balancing multiple tasks and priorities

    • Strong strategic business perspective and systems thinking capability and analytical and problem solving skills

    • Working knowledge of SCEPTRE/EMS and SalesForce.

    • Significant degree of customer sensitivity/acumen

    • Must be legally authorized to work in the United States for any employer without sponsorship

    • Successful completion of interview required to meet job qualification

    • Reliable, punctual attendance is an essential function of the position

    • Preferred Qualifications

    • Five (5) years experience in aerospace industry or eight (8) years of equivalent experience.

    • Degree in Aerospace Engineering or MBA.

    Job Details

    Company: United Airlines

    Employment Type: Full-time

    Job Location: San Francisco, CA, USA

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