Job Description
Account Manager, Partner Channel Strategy
This job is a member of the Customer Loyalty Channel Strategy Team within the Marketing & Loyalty Division. Responsible for holding key relationships with partners and helping to provide personalized Marketing plans that align with the American Airlines brand.
Benefits and Offers
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Duties and Responsibilities
Your main responsibilities in this role include the following:
Evaluates partner marketing budgets and determines the best channels for advertisement (Email, aa.com, Admirals Clubs, In-Flight Entertainment, etc.)
Analyzes placement data and collaborates with partners and key stakeholders (including Digital, Marketing, Co-Brand, Premium Services, IT, Customer Experience) and makes necessary strategic changes
Thinks creatively about new channels and channel optimization and creates annual pricing models, which includes competitive analysis
Oversees a channel (onboard/airports) and approves necessary placements
Job Requirements
Bachelor's degree in relevant field or equivalent experience/training
Ability to collaborate with all levels of management
Exceptional organization and planning skills with attention to detail
Creative and strategic thinking skills with the ability to recommend innovative solutions
Ability to problem solve and effectively deal with ambiguity
Ability to analyze and interpret data
Strong skills in Microsoft Office software (e.g. Word, Excel, Access, PowerPoint)
Project management experience
Marketing experience
Familiarity with digital creative and pricing strategies
Familiarity with onboard and airport
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